shipping not included in final total

  • Posts: 15
  • Thank you received: 0
13 years 9 months ago #6448

Hi nic,

When customers added products to their cart it would take them to the registration screen and display product price, shipping and the final total (which already included shipping). after trying to set up VAT options I took them off again, and now the final total does not include shipping costs (you have to click on either proceed to checkout or next for the final total to update).

how can i reverse the settings so the final total will include shipping costs again on first click?

File Attachment:

File Name: websiteaddress.txt
File Size:0 KB

Attachments:

Please Log in or Create an account to join the conversation.

  • Posts: 82863
  • Thank you received: 13372
  • MODERATOR
13 years 9 months ago #6449

Hi,

Please update to the latest version which fixes issues on that end with the australia post plugin.

Please Log in or Create an account to join the conversation.

  • Posts: 15
  • Thank you received: 0
13 years 9 months ago #6450

hi nic,

thanks for the quick reply.
does this mean i would have to setup all my products again and all the special customisations?

Please Log in or Create an account to join the conversation.

  • Posts: 82863
  • Thank you received: 13372
  • MODERATOR
13 years 9 months ago #6452

No. Unlike other ecommerce solutions out there, you can update HikaShop easily by just installing the new install package over your current version and all your data will still be there.

Please Log in or Create an account to join the conversation.

  • Posts: 7
  • Thank you received: 0
13 years 8 months ago #9979

I'm not sure what i've done wrong but my shipping costs don't add on or diplay like the demo, I'm using the manual shipping plugin. The only help I could see was to download and install the latest version of hikashop but i couldn't do that either through joomla or from directory i get an error(-1 - An error has occurred. It was not possible to copy the selected file.) I uploaded the new hika shop to another one of my sites and the shipping didn't add on there either. I'm stuck now not sure what to do?

Please Log in or Create an account to join the conversation.

  • Posts: 82863
  • Thank you received: 13372
  • MODERATOR
13 years 8 months ago #9980

Are you sure that you configured your shipping methods and your products correctly ?
Please check the different points on that FAQ:
www.hikashop.com/support/documentation/i...ins-listing.html#faq

Please Log in or Create an account to join the conversation.

  • Posts: 7
  • Thank you received: 0
13 years 8 months ago #10297

Thanks nicolas you're a superstar, I hadn't added a weight to my products, but now when the shipping methods appear when i select one of them the total does not update. Also do you know any reason why I can't update to the new version of hikashop, all my permissions are writeable but when i try to upload it either through joomla or by directory i get an error message that says failed to move file.

Last edit: 13 years 8 months ago by blamookie.

Please Log in or Create an account to join the conversation.

  • Posts: 82863
  • Thank you received: 13372
  • MODERATOR
13 years 8 months ago #10298

The fact that the total is not updated is a bug which was in previous versions. If you update, that will solve the problem.

The error you get when you update is because of the access rights and permissions configured on your server which forbid joomla to overwrite the files. You can find the solution on that page of the joomla documentation wiki: docs.joomla.org/How_to_solve_Installatio...rs_Extension_Manager

Please Log in or Create an account to join the conversation.

  • Posts: 7
  • Thank you received: 0
13 years 8 months ago #10303

Thank you again Nicolas

Please Log in or Create an account to join the conversation.

Time to create page: 0.084 seconds
Powered by Kunena Forum