Paypal - no shipping address on file

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13 years 9 months ago #8338

New issue...

The state field isn't showing up...


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13 years 9 months ago #8339
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13 years 9 months ago #8347

Maybe it's a javascript error ? Could you give the URL of your shop so that we can check ?

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13 years 9 months ago #8360

Sure, it's moreoftheking.com

Thanks
Amanda

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13 years 9 months ago #8396

I can indeed see a javascript error on your website:
Uncaught TypeError: Cannot call method 'appendChild' of null moreoftheking.com/media/system/js/mootools.js 28

I'm not sure from where it's coming but that's why the state field isn't loaded.
What did you change since last time ?

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13 years 9 months ago #8418

I haven't changed anything since last time, however, I don't think it was working when I had login running before.

Amanda

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13 years 9 months ago #8423

What if you try to put the state dropdown before the country dropdown ? Do you still have the problem ?

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13 years 9 months ago #8427

Yes, I actually moved it to where it is now to try that very thing. Didn't fix it.

Amanda

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13 years 9 months ago #8430

What if you unpublish the state field ? Do you still have the javascript error ?

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13 years 9 months ago #8433

Yes, there error is still there.

:unsure:

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13 years 9 months ago #8434

I see that there is an openid javascript which is loaded on your website and which does stuff on the login forms... It might come from that... Could you try to deactivate it ?

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13 years 9 months ago #8435

I have no idea how to do that. Can you walk me through it or direct me to some info on doing that?

Amanda

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13 years 9 months ago #8437

I don't know lol :)
I just see that you have some javascript related to openid which is loaded on your website where there is no need for it and it might be the cause of the error.
I know that there is an openid plugin in joomla. Maybe you have it published ?

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13 years 9 months ago #8438

Do I disable it in the plugin manager? (authentication OpenID)

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13 years 9 months ago #8440

Let's try that, yes.

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13 years 9 months ago #8441

TaDa! That did it. :cheer: :cheer: :cheer:

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13 years 9 months ago #8442

Great !

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