Tax Gone

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8 years 6 months ago #239565

-- HikaShop version -- : 2.6.1
-- Joomla version -- : 3.5.1
-- PHP version -- : 5.5.32
-- Error-message(debug-mod must be tuned on) -- : Tax Disappeared after new update

Hello,
Website was working just fine, then we update joomla then that result to update also Hikashop to the newest release,
however website and hikashop works just fine, then all the sudden no TAX Showing and not collected, please help and its urgent
thanks

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Last edit: 8 years 6 months ago by habusam.

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8 years 6 months ago #239580

Hi,

The problem is probably with the "customer type" field of your tax rule. Make sure that it is empty or that it applies to all type of customers.

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8 years 6 months ago #239623

Hello Nick, and thanks for the quick reply,
well i checked that already and here is a screenshot,
do you think there is another scenario, Thanks

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8 years 6 months ago #239701

Hi,

Try to remove the "all customers type" selected in the "customer type" option and save the tax rule.
If that doesn't help, either your products are not linked to the "TAX" tax category or the wisconsin zone you selected in the tax rule is different from the wisconsin state zone that customers select in their address.
Also, you can check the different points that we list in our FAQ regarding that problem:
www.hikashop.com/support/documentation/3...ion-listing.html#faq
It must be in there.

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8 years 6 months ago #239708

thanks for the help the issue was that i choose Wisconsin as a state that make it restricted , this for other people benefit see attach

the screen shoot shows the mistake the second one the correct

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