Filter collapse on mobile

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2 years 7 months ago #340427

Hi,

Whenever i open my cart, it also opens my filter. How can i fix this?
Screenshot in attachment.

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Thanks,

Ismael

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2 years 7 months ago #340493

Hello,

There is something missing for us to even be able to reproduce your problem and on your website.



So, please specify the following elements to allow us to see the problem, because if we cannot experience the problem ourselves, solving it will be almost impossible...

Provide these :
- Url link where you experience the issue
- The navigator you use for your tests
- a precise step by step to recreate the issue

Another test you can process in order to have more clues, is to provess a test with a default template like ProtoStar to see if the issue is still here with it.
Awaiting all your elements in order to be able to progress on your elements.
Regards

Last edit: 2 years 7 months ago by Philip.

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  • Posts: 54
  • Thank you received: 7
2 years 7 months ago #340583

Hi,

Link: ggminer.nl/index.php?option=com_hikashop...t=listing&Itemid=103
login in message above.

Whenever i select something in the filter this problem appears. I want the filter to behave the same at all times.

So itry select by example "Miner in stock filter" and viewing on mobile. The filter opens where ever you click. So also when i open my cart.

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  • Posts: 4747
  • Thank you received: 644
  • MODERATOR
2 years 7 months ago #340592

Hello,

This time we were able to reproduce the issue on your website, but not on our localhost unfortunately.
So, in order to progress on your subject can you process a test with a default template like ProtoStar in order to have more clues about the root issue, please.

Awaiting your returns, if using a default template change nothing to your issue, then please provide these elements :
- Url link to backend access
- Backend user references (with maximum ACL)

Note : Use our Contact us form to provide these elements, and don't forget to add an Url link to this topic.
Regards

Last edit: 2 years 7 months ago by Philip.

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