A few questions

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  • Hikashop Business
1 week 1 day ago #365388

-- url of the page with the problem -- : www.viniprovolo.com/shop/
-- HikaShop version -- : 5.1.3
-- Joomla version -- : 4.4.10
-- PHP version -- : 8.1
-- Browser(s) name and version -- : chrome

Hi, i need your help and i have a few questions about Hykashop:
1. The billing and shipping addresses are behaving abnormally. I haven’t installed any multi-address plugins, but the shipping address, if I enable it to be visible from the settings, is always read-only and fixed to an incorrect value. It cannot be changed, and I don’t understand how to fix it.
2. Considering that a user might want to change their billing address, they can add as many as they like, but they cannot add new shipping addresses. Is this because I’m missing a plugin? If so, which one should I install?
3. Can I remove the entire login and registration phase from the system? Meaning, is it enough to hide it using the options available in the settings, so that once a user is created, they can simply proceed to checkout and pay?
4. If it’s possible to do what I requested in point 3, how can customers then add new billing or shipping addresses?
5. When a user chooses how to pay for their order on the summary page, can I make the payment button (e.g., PayPal or Credit Card) appear directly on the same page?
6. When a customer confirms their payment and is in the process of completing it, they already receive an order confirmation email. Is it possible to configure the system so the email is only sent after the payment is completed?
7. How can I modify the information in the order confirmation templates? The problem is that incorrect details, such as the aforementioned shipping address, are displayed. Additionally, if the customer adds notes to the order, they are not included in the email I receive. How can I customize everything to my liking and use the correct variables?

I apologize for all these questions, but these issues are overwhelming me, and I can’t find a solution. Could you please help me? Thank you!

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1 week 1 day ago #365390

Hi,

1. It probably has something to do with the settings under the Checkout tab of the HikaShop configuration. Could you provide screenshots of these settings ?
For example, if the "read only" setting of the "address" area is turned on.

2. No, no extra plugins are necessary for that. It is possible by default. You must have changed something in the settings of the Checkout tab which results in this behavior.

3. You're saying that you want that "once a user is created, they can simply proceed to checkout and pay". And for a user to be created, you need the registration area. But you also say that you want to "remove the entire login and registration phase". These two are conceptually mutually exclusive. So, I'm not clear on what you want and thus I can't provide a precise answer yet. Could you clarify what you want for this point please ?

4. Supposing you don't want a login form and a registration form, you can set the "Registration" setting to "guest" and turn off the "login" setting under the Checkout tab of the HikaShop configuration. That way, the checkout will only provide a guest form where the user can provide his email address and physical address. No more login, and no more registration. Maybe that's what you want to do ?

5. Yes and no. Some payment gateways allow for this. For example, Authorize.js allowed for the credit card form to be displayed directly when the payment method is selected: www.hikashop.com/marketplace/product/150...e-js-by-obsidev.html
However, I can see that your website is in Italian, and Authorize.js is only available for US merchants, so you won't be able to use it.
The PayPal Pro payment plugin available by default in HikaShop also allows for it but that service is not allowed by PayPal in Italy either.
The normal PayPal Checkout payment plugin you're using currently doesn't allow for this. It has to be after the customer clicks on the "finish" button.

6. Yes. Just turn off the "order creation notification" email via the System>Emails menu.

7. If you want to modify the emails sent by HikaShop, you can also do it via the System>Emails menu.
However, for the issues you're talking about, you don't need to modify the emails I think. For example, for the notes from the customer:
Normally, to allow customers to provide extra information for their order, you want to create a custom field of the table "order" and of the type "textarea" via the menu Display>Custom fields. Once you do so, the customers will be able to see that text field during the checkout and fill it. And in the settings of the custom field, you'll have display settings you can use to configure if you want to display the entered value in the email notifications, on the invoice, in the order details page, etc. So no code modification should be necessary.

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  • Posts: 22
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  • Hikashop Business
3 days 17 hours ago #365479

First of all, thanks for your patience and kindly reponse, so here are my replies:
1. this is the entire configuration screen, so i'm very happy if you understand the problem and suggest me how to solve :)


2. in this case, you can see my configuration at the point 1, so take a look and let me know how can i do please :)
3. yes, at this point, there is a logical conflict—I realize that. I had explained this to the client, but in fact, they want exactly what you mentioned in point 4. The client does not register, does not log in, but enters their data each time to place an order. And here is where they must be able to choose different BILLING and SHIPPING addresses. And I don’t know how to configure this setup.
4. read point 3
5. ok understood
6. ok understood
7. ok i'll try to do some mods, thanks

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  • Posts: 83182
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  • MODERATOR
2 days 22 hours ago #365480

Hi,

1. and 2. I'm not able to see the problem on your website. It seems that you've configured the address area to only display the billing address, not the shipping address.
If you can't modify the shipping address, it's probably that in your shipping method settings, you've activated the "override shipping address" setting. I would recommend checking on this.
Also, please note that to avoid abuse, our forum restricts the dimensions of images you can upload and automatically resize them if too big. Could you cut the screenshot in several pieces, or upload it on your website and provide the URL to it ?

3. and 4. Then, you can set the "Registration" setting to "guest" and turn off the "login" setting under the Checkout tab of the HikaShop configuration. That way, the checkout will only provide a guest form where the user can provide his email address and physical address. No more login, and no more registration.

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