Hello,
Please provide more details about your website (HikaShop version number, if you have view overrides, etc).
The content we can see in the "first" popup is not what is should be ; so I'm afraid that I don't understand how you got it.
If you can explain the workflow ; it will help us to understand and try to reproduce in our side.
Regards,
Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.
Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.