Hello,
I'm sorry but our support team do not speak German and we cannot offer support in German.
I moved your topic in the German section of the forum hoping that the community will be able to help you with your question.
If you want an answer from the support team ; please re-post your message in the English section of the forum, in English.
Thank you for your understanding.
Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.
Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.