Affiliate Tab Not Working

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9 years 6 months ago #201036

-- url of the page with the problem -- : www.scentsgourmet.com
-- HikaShop version -- : 2.4.0
-- Joomla version -- : 3.4.0
-- PHP version -- : 5.4.37
-- Error-message(debug-mod must be tuned on) -- : It won't let me click on the Affiliate Tab to change the affiliate information. I don't know what to do it absolutely doesn't work.

It won't let me click on the Affiliate Tab to change the affiliate information. I don't know what to do it absolutely doesn't work.

Kyle with a :)

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9 years 6 months ago #201049

Hi,

Do you mean the Affiliate tab in frontend from the control panel menu ?
If it is, it looks like an ACL issue, do you have the business installed for this site ?

Please provide a test account in order to do more tests.

ps: I tried to registern but was not able to login, issue to write in log file.

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9 years 6 months ago #201152

Backend access is the same as last time I had a problem. Let me know if there is any issues with that.

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9 years 6 months ago #201153

And yes I cannot access anything affiliate wise. Thank you for fixing it. I appreciate it so much.

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9 years 6 months ago #201159

Did you get my message that the backend access is the same as the same as last time I had a problem. Let me know if you have a problem accessing
The backend and thank you for
Fixing it :) as it
Was working before your guys accessed my backend last time.

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9 years 6 months ago #201160

Yes and I replied below.

Xavier wrote: Hi,

Do you mean the Affiliate tab in frontend from the control panel menu ?
If it is, it looks like an ACL issue, do you have the business installed for this site ?

Please provide a test account in order to do more tests.

ps: I tried to registern but was not able to login, issue to write in log file.

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9 years 6 months ago #201174

Hi,

We didn't change anything on your website for the affiliate information.
It's probably that you turned off the affiliate plugin via the Joomla plugins manager so make sure that it is still turned on and you should see the affiliate settings in the HikaShop configuration.

Note that we don't store the accesses of everyone's website. So if you want us to check something on a website you're developing, we would need the user access again.

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9 years 6 months ago #201366

I sent you a private message with login information:

Thank you again :)

Kyle Vasquez

Kyle with a :)

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9 years 6 months ago #201464

Hi,

Please do not use private message but the "contact us" form (with the link of the forum thread).
We could not provide good support using private message so please avoid them.
Because if someone else than Nicolas is reading the message, he can't have access to the message that you send to Nicolas and because Nicolas is currently quite busy, you won't have an answer before several days.. And I'm sure that you don't want to wait such long.

Thanks for your understanding.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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9 years 6 months ago #201712

I sent an email using "Contact Us" with the login information for the standard login page for Joomla scentsgourmet.com/administrator

Thank you in advance for fixing this :)

Kyle

Kyle with a :)

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9 years 6 months ago #201724

Hi,

We've got the access.
As I didn't understand what part of the affiliate system was not working, I've checked them all:
take.ms/dg8Ds
take.ms/ocntW
take.ms/giRY5
And they all seem to work just fine on your website.
So I don't see any problem.

Could you please explain precisely what doesn't work for you ? Maybe with a screenshot ?

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9 years 6 months ago #201788

I cannot change the % commission or any of the other options for affiliates. No matter how many times I try pressing that button it doesn't do anything.

Kyle with a :)
Attachments:

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9 years 6 months ago #201789

Thank you again. Hope that clarifies things.

Kyle with a :)

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9 years 6 months ago #201790

Also is there a way or will it be implemented to have sub affiliates?

Example Mary refers Sally and then Sally makes an account and start selling product.
So could Mary get 5% of everything Sally sales. "Sub affiliate"

Thank you. Sorry for the questions.

Kyle with a :)

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9 years 6 months ago #201868

Hi,

1. I changed my affiliation fee to 25%:
monosnap.com/file/AKgQJkmPs4vmwUTW0DoY4kD17s05w0
It worked just fine.
So maybe there is a glitch with your browser or user session.
If you try with another browser, do you still have the problem ?
For information, I tested with Chrome.

2. We're not looking at implementing a multi-tiered affiliate system. That would require a complete rewrite of that feature. In such cases, I would direct you to 3rd party affiliation systems. Some of them are designed to support that, and it should be relatively easy to integrate them with HikaShop.

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9 years 6 months ago #201901

I am using Chrome and Firefox.

The Tab is still not working. I want a set fee for all affiliates when I click on components and then HikaShop which brings me to the last 7 days, sales this month, main statistics with the buttons, products, categories, customers etc and the button for Affiliates does not work.

Kyle with a :)

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9 years 6 months ago #201902

Which 3rd party with HikaShop do you recommend?

Kyle with a :)

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9 years 6 months ago #201907

By the way.. I do know you can change the affiliation by the features tab but I just don't understand why the main page button does not work and fear that might mean the affiliation has a problem and might not work all the time.

Sorry for asking about what third party components you recommend that will integrate, or easy to integrate. I appreciate all of your help!

Kyle with a :)

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9 years 6 months ago #201910

Hi,

1. Ah now I understand. It's just the button on the dashboard with doesn't work. That button actually leads to the same place as the menu Affiliates>Banners in order for you to configure your affiliate banners. If you want to configure your affiliate fees globally, you can do that in the Affiliates section of the Features tab of the Hikashop configuration page.

2. I've never used any other affiliate system, but this one looks nice, it seems to handle multi-tiered affiliate (I would recommend to confirm with the developer) and integrates directly in Hikashop:
extensions.joomla.org/profile/extension/...ystems/wizaffiliates

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9 years 6 months ago #201960

Looks like they do not support Joomla 3 yet ;(

Kyle with a :)

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