affiliate sales not counted for partner

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7 years 3 months ago #274742

I have a problem using the affiliate system of hikashop.
as you can see from the attachments, i created 3 orders via an affiliate link (just for testing).
the system does link all the orders to the partner account correctly, but the partner does not earn revenue!?

first problem: for the first order 0,5eur are generated for the partner and marked as unpaid. but when i go to the payout, it shows me 0,00eur to payout.

second problem: (solved)
why does the partner not get revenue for the other two sales?

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Last edit: 7 years 3 months ago by anut_peach.

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7 years 3 months ago #274771

i was able to solve the second problem.
the affiliate partner did not get a revenue, because of the settings.
i had 0,1 and 7,5%, but it seems to require 0.1 and 7.5% to work. (i changed that settings a few time to make it work ...)
now i made a new test order, and it does show me the revenue of the order for the partner, thats ok.

so, still missing a solution for the first problem.
the frontend shows 0.00 and also in the backend shows 0.00 !?
but there are confirmed orders linked to that partner.
see attachment

Attachments:
Last edit: 7 years 3 months ago by anut_peach. Reason: added attachment

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7 years 3 months ago #274773

Hello,

You can override the partner fee on the user itself.
If you do not have fees for the orders it would mean that the system did not find fee settings.
And because I can see that you set "7,5" with a coma and not "7.5" with a point ; it's possible that bccomp do not consider it as a number:

if(bccomp($user->user_params->partner_percent_fee, 0, 5) || bccomp($user->user_params->partner_flat_fee, 0, 5)) {

Afterwards, you need to configure the order statuses available for the affiliation "collecting".
Otherwise, the order will not be considered as "confirmed" and not valid for affiliation (so not in the stats).

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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7 years 3 months ago #274814

Hi,
thanks for your reply.
the 7,5 and 7.5 issue already fixed the first problem.

now i also managed to get the partner paid for clicks. it is necessary to activate the revenue options additionally for every partner in the backend. i thought this is only for giving a partner special revenue options, but it is essential for every partner.

BUT, the partner does still not get paid for sales!?
the revenue shows up for the partner in the order view, but it does not move to unpaid revenue for the partner.
i also tried to change the order status like confirmed or shipped, but no change.

the attachment shows what i mean.

Attachments:

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7 years 3 months ago #274831

Hello,

Afterwards, you need to configure the order statuses available for the affiliation "collecting".
Otherwise, the order will not be considered as "confirmed" and not valid for affiliation (so not in the stats).

Please check the configuration of your order statuses.
And you can even provide a screenshot of your configuration if you do not understand it.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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7 years 3 months ago #274887

ahhh, now i know what you mean with order statuses ....
thanks, its working, that was the problem!

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