order not added to affiliate

Hi,

Did you use the affiliate link of a partner before making that order ? Did you create a new account or used an existing account ?
Could you provide a screenshot of the "affiliate" section of the HikaShop configuration ? And one from the System>Order statuses menu ?

Hi,

You set a "Validity period" of 3 weeks. So the affiliate cookie added to the browser of the user will be valid for 3 weeks after you click on the affiliate link. After that, there will be no cookie so the system won't know that you came from somewhere else and won't add the affiliate to the order.
Also, you have the setting "Add partner to user account during registration" turned off. When turned on, if someone registers to your website while the affiliate cookie is still in his browser, the information will be transfered to his user account and in that case, the affiliation will be valid without a validity period.
Finally, you have the "No self affiliation" activated, so the user account you're using for your test purchase cannot use the affiliate link he got as a partner. It needs to be the link of another partner.

So the way you setup the affiliate program, it should only work if you click on the affliate link of a user account and then place an order. I would recommend that you test this first.
If it worked with existing accounts for years without validity period, it's probably that you had the "Add partner to user account during registration" setting turned on before.

Hi,

Since the user will be directed to the link with the affiliate parameter before the order, then it sure is not a validity period issue.
And the self affiliation has nothing to do with it either.
I was suggesting these since these would be normally the most likely causes without knowing the context.

Thanks to your first screenshot, I got the partner_id and URL of your website to check a bit the situation. And when I use a URL on your website with the partner_id parameter set to 3400, I don't get any cookie added on my browser by your website.
I can see several reasons for that:
- the user with the user_id 3400 is not there
- the user with the user_id 3400 is there but its affiliate setting is turned off
- the partner key name setting in the affiliate plugin has been changed to something else than partner_id
Could you please check these ?
Normally, when you use a URL with the partner_id, a cookie should be added to your browser. You can check this with an extension like EditThisCookie:
chrome.google.com/webstore/detail/editth...fhccceomclgfbg?hl=en
Also, you should see an entry added to the Affiliate>Clicks menu in your HikaShop backend.

Hi,

I'm out of ideas. I'll need to do some debugging to understand what's going on.
Could you provide a backend access and a FTP access via our contact form along with a link to this thread for reference ?

www.hikashop.com/support/contact-us.html

Hi,

I couldn't log into your backend. When I try to access administrator I got redirected to your frontend.
So I suppose that it needs a specific URL.
Anyways, I was able to use the FTP and did some debug and found that the HikaShop affiliate plugin works well and properly tells the browser to set the cookie.
However, it seems that you have a cookie control extension which blocks this.
Actually, analyzing the HTML code of the page, I found at the end of your homepage that you have some cookie thing that needs to be accepted. And once you do the cookie is then set properly.
So the issue comes from there. People must not have accepted the cookies as your system is not strong enough to force them to click on the button. And thus that extension cancels the cookie set by HikaShop.

Hi,

So do you have cookie control extension like @michelpouli has on his website ?
Could you give an example affiliate link so that we can try it out ?

Hi,

I checked the link and the affiliate cookie is properly set in my browser when I use your affiliate link:
i.imgur.com/RzLJzdf.png
Are you able to reproduce the problem by placing an order from that affiliate link ?
Because looking at your affiliate settings and seeing that the cookie is set properly, I don't see why it wouldn't work.

Hi,

As long as the cookie is still in the browser, the affiliate will be added to the order, even after several orders.
So either the user didn't use again the link with the extra parameter before his second order, or he has an extension blocking cookies on his browser.