Customer Confirmation and Order Created Emails

-- HikaShop version -- : Business : 2.3.4
-- Joomla version -- : 3.3.6

Hello,
I have 2 payments methods enabled : Paypal and Offline.

So a customer makes an order and can choose on these orders.
With Offline Payment, the order gets status Created. In this case it makes sense the customer to receive an email with his order.

With Paypal payment, a customer will reach the Paypal Page to complete the payment, but he might change his mind and cancel the process.
In this case, the customer will still get a confirmation email for the creation of the order - which doesn't make much sense.

What are the available options here, to deal with the above scenario.

Customers with Offline payments receive a confirmation email about the creation of their order.
Customer with Paypal won't receive a confirmation email about the creation of their order if they cancel in Paypal page and don't pay - Only receive a confirmation email if they complete the payment.

Is this somehow possible ? Or is there any other alternative way to handle this ? E.g. to receive an email of order cancelation, if they don't complete the payment.

Thanks

Please look up this thread from two and a half days ago: www.hikashop.com/forum/install-update/87...oose-paypalpage.html

(Mysterious double posting... deleted.)

Hi all,

We too would like to be able to do the following :

1) Only send order email to the customer upon "confirmed" status,
or
2) Send email to customer upon "cancelled" status

We only have one (SIPS 2.0) paymend method.

So, the customer should only get the confirmation email after payment, or should get an email that his/her order was cancelled after not completing the payment method.

Also the admin should only get the emails after confirmation of the order, now we get a lot of emails we don't need.

Nicolas,

Thanks for your reply.

Since my posting, I've done a test. At the moment, I (as admin) and the customer are not receiving any confirmation emails ?

Does the customer get an email if the order status is changed automicaly because of not finishing the payment proces (SIPS2.0) ?
As far as my test have been, they do not seem to get an email.
*Off topic*
Upon failure of payment, I get an email (as admin) :
"Hello,
A Atos Sips notification was received with the status Declined. The order status was not changed
Unknow response from Atos Sips
/Atos Sips authorisation Id :
This notification was for the order ..."

But, then the status of the order is changed to cancelled, but no emails are sent.

hi Nicolas,


I tried the code you gave, but nothing happens.
No emails are sent, not to the admin, and not to the customer ?

Nicolas,

This sounds correct.
My problem is that not the admin and not the customer receive any other emails then the order creation email.
I removed all of my customizations to the emails, updated all the language files, but no success.
Only the order creation comes trough.

In the order creation mail to the admin, the subject is : New order No. J2W03 created on created
In the order creation mail to the customer, the subject is : Your order No. J2W03 is now created at www.ijsbaanle​uven.be/

But other then that, there are no emails sent, not on confirmation, nor cancelling ...


What am I doing wrong ?

Nicolas,


Ok.

Issue is indeed that no confirmation emails are being sent.

Content of the declined status email :

Hello,
A Atos Sips notification was received with the status Declined. The order status was not changed
Unknow response from Atos Sips

/Atos Sips authorisation Id :

This notification was for the order XXX on the website www.ijsbaanleuven.be/
You can access the order details directly by clicking on the link below after logging in your back end:
www.ijsbaanleuven.be/administrator/index...sk=edit&order_id=xxx

Nioclas,


Mail has been sent.

Also the payment accepted notification says :

Hello,
A Atos Sips notification was received with the status Accepted. The order status was not changed
Response from Atos Sips Transaction approved or processed successfully

/Atos Sips authorisation Id :xxxxxx

This notification was for the order xxxx on the website www.ijsbaanleuven.be/
You can access the order details directly by clicking on the link below after logging in your back end:
www.ijsbaanleuven.be/administrator/index...k=edit&order_id=xxxx