Can't add products to shopping cart

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9 years 6 months ago #202684

-- HikaShop version -- : 2.4.0
-- Joomla version -- : 3.4.1
-- PHP version -- : 5.4.33
-- Browser(s) name and version -- : firefox
-- Error-message(debug-mod must be tuned on) -- : I turned on debugging, but don't see an error

I have read the other posts about trouble adding products to the shopping cart and have done everything suggested, but I still can not add products. When i try to add something to the shopping cart, the page automatically scrolls up and nothing happens. I have enabled all the plugins and have made sure the "Use AJAX when possible
for add to cart buttons" is enabled. Can you help?

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  • MODERATOR
9 years 6 months ago #202699

Hi,

The issue is that you have a problem with your newsletter module. It is adding invalid javascript code to the page and this breaks the initialization of the javascript on the page, including the javascript of HikaShop.
If you disable that newsletter extension, it should work fine. I would recommend to contact your newsletter extension provider so that they can analyze the issue with the javascript code they're adding to the page and fix it.
Alternatively, you can use another newsletter extension like AcyMailing which doesn't have that issue.

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