Shipping Issues

-- HikaShop version -- : Latest
-- Joomla version -- : Latest

A few things here. The Australia Post plugin as I have found out will never ever work with my shop due to the variation in products that I have, weights, quantities, etc so I have had to resort to hundreds and hundreds of manual shipping options. It appears through testing that it all works great if I am only ever ordering One product

At the moment, if I try and order 2 different products, I am getting 2 different shipping methods. See attachment. In this particular case, the product at the bottom can easily be placed in the box that I would send the top product in. Also, note that it looks like the Australia Post plug-in but its not, I am doing it manually.

With the bottom product, I have set this as a weight range between 0 and 500grams, and a set price - and at this weight it can be sent anywhere in Australia for that rate.

With the top product I have based it on an order range of 1-7 products or 8 to 14 products with different shipping prices for quantity and also different prices for the quantity range for different postcode ranges.

I don't want the customer to have to pay for shipping both products seperately. If the customer orders just one product on its own then the shipping works fine - but when multiple products are ordered they get shipping options per product and you are forced to choose one for each product - making shipping a lot more expensive.

Can this be fixed?

SUGGESTION: When creating manual shipping methods, is it possible to change this section to not have a minimum and maximum postcode range but a postcode field where you can enter a range, or individual postcodes seperated by a comma. In my case where I need to enter hundreds of different ranges, it would only be 10 or 20 new manual shipping methods if I could put all the postcode ranges in one field.
Eg. 3000-3007,3011,3013-3102 rather than having to enter 3 different manual shipping methods

Manual Shipping is not working either if trying to do it for Australia Post - or its working - but its not worth attempting as it would be thousands of manual shipping methods.

For packages there is a basic charge for packages sent within the same state, and a basic charge to send to other states. On top of this there is a per kg charge.

Shipping really is driving me crazy and although I like Hikashop and have been using it for a few years now, I have lost just about every single time on the shipping component of products. There really has to be an easier way of doing this.
What do other people do with multiple products, at different weights, and volumes, and with some able to be sent in same package as larger items.

SUGGESTION: Be able to assign different shipping products (1 or more) to an individual product. Would this work?

SUGGESTION: Create a package (box) which has a particular size. Assign all the products that could fit in this box and how many can fit. If > than this number, then it will be 2 boxes that need sending.

Here is an example of 4 products I can sell - please can someone let me know how I can deal with this online or is it just not doable with Hikashop (or any other shop for that matter)

Product A - (small) - dimensions 9cm x 9cm x 2cm - weight 60g. Can be ordered in multiple quantities. I can send up to 8 of this product as a single order with Australia Post for $7.45 Australia Wide. If more than 8 are ordered or weight > 500g then the price increases. The Australia Post plugin works perfectly and accurately if someone just orders this product and nothing else.

PRODUCT B - (large) - dimensions 66cm x 52cm x 5cm deep. Product is shaped like a plastic tray. Weight is 0.6kg. This one is difficult to get shipping correct in Hikashop. I have a specific sized box for this product which will fit up to 7 of Product B. Although the first item is 5cm depth, each other product fits inside the other and adds only 1cm to the actual height. However, the box is 11cm in height and thats what it is regardless of whether I send 1 or 7 of Product B. The Australia Post plugin cannot calculate postage for this product correctly as it's impossible to put in a volume as Hika adds each volume together. So ordering 4 of this product, Hika will take the width and lenght (same for all 4 products) but will then add each height together (4 x 5cm) so the box size its sends to Australia Post is 20cm in height. Aussie Post then takes the cubic measurement as opposed to the kg and in this case, the 4 items although only weight 2.4kg, the cubic volume is larger (.66m x .52m x .2m x 250) at 17.16 Kg or rounded up to 18kg as Aussie Post does. That makes the postage cost for example to Postcode 3689 from 3107 at $28.95 (for 4 products). Physically sending the 4 products (or even up to 7 of this product), the cost is $20.55.

Combining PRODUCT A and PRODUCT B in an order - I am getting 2 x Shipping Methods - one for Product A and one for Product B and Hika adds up both of the shipping methods. For the above 2 products, Product A can actually ship inside Product B box - the don't need to be sent as 2 different packages.

PRODUCT C - This is a product that is drop shipped by a supplier so when the customer orders it, they select a zone they are in as an option of the product to add the postage fee that the supplier charges - they have fixed fees due to the very large volume of packages they send. This shouldn't even show up on the Shipping Page but it is showing - there is no postage associated with it.

Hopefully this is a clear picture - any suggestions would be great as pulling my hair out.
Thanks

Thanks Nicolas - have removed warehouses but still not working - see attachment

Now I have chosen another product to add and this one is drop shipped by my supplier but it does have options. Have attached a screen shot of what it looks like. Seems to be adding options as well to shipping.

Also, I cannot find "Shipping Fees" when I edit a product and I can't find "Use shipping price per product" when I open up any of my shipping methods. All I can see when I open up a shipping method is "Use price per product" - is that it?

Hello,

Also, I cannot find "Shipping Fees" when I edit a product and I can't find "Use shipping price per product" when I open up any of my shipping methods. All I can see when I open up a shipping method is "Use price per product" - is that it?

Yes, note that you should also publish the HikaShop Shipping manual - Prices per product plugin if you want the "Shipping prices" tab to show on your product configuration page.

Hi

The plug-in is already published but I cannot find a tab on the product page at all. Is this only for business edition - I am on essential.

Right - now I can see it. Spent a few hours playing with it but still confused.

Then, in each product, you can use the "shipping fees" area to block some shipping methods when that product is in the cart.
That way, you'll only have one group of products on your checkout with one set of shipping methods and you can block the shipping methods based on what products are in the cart. So it's actually what you're looking for when you say "be able to assign one or more shipping methods to a product."

I sort of get it but still confused.

How do I use the price per product for this case:

Product A - Can be sent using Australia Post for 1 to unlimited quantities. Can also be sent using a manual shipping method "Sendle" if it is > certain weight and for a postcode range, If this is the case then the customer can get 2 options to send Product A - Australia Post or Sendle. The product here weighs only 60g.

Product B - This also has the same conditions as Product A but the product weighs 500g. Again it can be sent via Australia Post or Sendle.

At the moment, if customer only chooses one of these products to purchase, then the whole checkout works fine.

If the customer orders both A and B, then how do I set up the Shipping Price per product? The shipping options that the customer should get during checkout should be just one Australia Post cost or one Manual Shipping Method cost from Sendle as Product A can be sent within the box of Product B.

I have set the Australia Post shipping method to "Use price per product" and one of the Manual Shipping methods so that I can test it out. I have no idea what I need to do with the Australia Post version if I go into Product A - I can't set a price as that is what Australia Post module is supposed to be for. I don't get how I use this in the situation.

Does anyone have any clear instructions on how this works I can follow.

Also:

What would you recommend if I have some products that are drop shipped by my supplier - so the price is the actual product price and the postage price the customer chooses as one of the options of the product. These products should show in the cart but they should not affect the postage - in fact I would want it to say "Drop Shipped" or "Sent by Product Manufacturer". Do I set this type of product as a virtual rather than shippable?

Thanks

Still trying to work things out but my products make it too complicated

Anyway, I have no warehouses at all but I am wondering why I am getting each of the products showing seperately on the shipping page of the checkout. See attachment - same as the one earlier in this thread. I though it might have been the warehouses causing this but when I deleted the warehouses, I am still getting the same issue. At the moment the customer must choose a shipping method for each product.

I thought it might be due to me setting Shipping Per Product so said no in the test shipping methods but still getting the look as per the attachment.

How do I fix this - it shouldn't be showing the products under the shipping page of the checkout

Can anyone point me in the right direction here - I have checked all the settings and have made them the same as my live site (which is Joomla 2.5) but the products in Shipping in Checkout on my Test Joomls 3 site are still seperating the products giving each product a shipping method but it doesn't happen on the Joomla 2.5 Live site. Spent a whole day on this so far.

I think I may have found the problem. It seems to be an issue if you have products that have a range of prices based on quantities ordered - eg. Quantity Discounts.

I copied the same 2 products I am having an issue with and made them have one single price. I deleted my cart, added the new products to the cart, and now I get the correct shipping methods for the items in the cart where the customer can select just one.

I then added one of the products that does have quantity pricing to the same cart, and now are back to the same problem again - the shipping is showing per product.

Is this a bug? How to fix?

Which page do you want a screenshot for the shipping configuration? Have attached 2 screenshots - is this what you are after.

I have matched my current Joomla 2.5 site with the my Joomla 3 test site - both versions of Hikashop are the same (And up to date), have set all the configuration the same as far as I can see, yet I don't get the issue on the live Joomla 2.5 site - just on the Joomla 3 site.

Hello,

Can you show us some screenshots of how you configured :
- Your shipping methods ("Hikahsop->System->Shipping methods->Your Shipping method")
- The products that are on your cart (especially the "Shipping prices" tab and the "Warehouse" options).

I have matched my current Joomla 2.5 site with the my Joomla 3 test site - both versions of Hikashop are the same (And up to date), have set all the configuration the same as far as I can see, yet I don't get the issue on the live Joomla 2.5 site - just on the Joomla 3 site.

In that case, can you delete and recreate the shipping methods on the website where you are having that issue ?

Thanks.

Can I give you access as I have a lot of Shipping Methods. I don't use Warehouse - there are none set up. I have turned on shipping prices to see how they come up against a product but have not used it.

I switched off all the shipping methods except australia post but still got the products being seperated during shipping when I chose products that have quantity pricing.

Its weird as it only happens with products that do have quantity pricing.

Hello,

Can I give you access as I have a lot of Shipping Methods

Sure, you can send it to me through a private message .

Thanks Nicolas

Have run that query and no sign of warehouses in products. Also went through every shipping method and no warehouse attached to any of them. But I am still getting the same issue.

Is there another table or area which might have some stray setting left over from warehouses?

UPDATE

Was nothing to do with warehouses. I happened to open up one of the products I was using in the testing and I had some shipping prices set (to test), this product had the Australia Post plugin set to block. I deleted it and the shipping checkout works as it should. I turned the Australia Post plug back to block again in the same product, and the Australia post options disappeared as I would suspect and only left the other shipping options which can also apply. Turned it off and the aussie post is back again.
Strange that it caused a problem in the first place.