Irritating popup on every Hikashop page

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  • Hikashop Essential
9 years 5 months ago #203477

-- url of the page with the problem -- : www.portal-gestao.com/listagem-de-produtos
-- HikaShop version -- : 240
-- Joomla version -- : 341
-- Browser(s) name and version -- : Chrome

Hello,

I'm trying to configure Hikashop, but this isn't easy...

On every page of Hikashop an irritating popup with the message: "your product has been added to the cart" and two buttons: "continue shopping" / "finish order" is being displayed.

This is being displayed on product pages and every step of the checkout process.

This only happens in Google Chrome.

Thanks for your support!

Last edit: 9 years 5 months ago by nunonog.

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9 years 5 months ago #203479

Hi,

I checked your website with Chrome but I don't have the problem. No popup displays on the checkout.

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9 years 5 months ago #203599
Last edit: 9 years 5 months ago by nunonog.

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9 years 5 months ago #203644

Hello,

I have the shop ready to go live, but without this popup.

I tried several combinations in the Configuration ->Display ->Popup Mode
Both Mootools and Boostratp or inherit produce the same result.

Any solution for this?

How do I disable the popup for all pages (except for terms and conditions)?

Thank you

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9 years 5 months ago #203628

Hi,

I am not able to reproduce the issue too, you website seems to be working just fine.
There is maybe an issue with your session, do you have tried on another browser or in private mode ?

The best would be to check thanks to your browser console the urls called in the popups, this will give us more details about the issue;

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9 years 5 months ago #203656

Hello,

I produced the video precisely to show the problem.

It happens in Chrome Version 43.0.2357.81 (latest version).

In FF and IE, everything's OK.

Please support with, it is the last critical issue to close before the shop goes live!

Thank you!

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9 years 5 months ago #203657

By the way, I just noticed that in Chrome the URL appends

?popup=1

To the end.

So, the complete URL is for example: www.portal-gestao.com/listagem-de-produt...heckout.html?popup=1

This doens't happen in other browsers.

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9 years 5 months ago #203679

I can also see in Dev Tools:

Failed to load resource: the server responded with a status of 404 (Page not found : hikashop_notice_box_trigger_link)
www.portal-gestao.com/listagem-de-produt...ice_box_trigger_link

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9 years 5 months ago #203683

Hi,

We both tried on Chrome and other browsers on two different computers and never got the issue on your website. So it seems to be something which happens only on your computer, only on your browser. Did you try on a chrome browser of another computer ?
What was the URL of the page where you clicked on the "add to cart" button ?
Can you make sure it doesn't have the popup=1 parameter in there before doing the add to cart (as it should be the case when you access the page from another link of your website) ?
Can you make sure that you didn't set the "After a product is added to the cart" option of the HikaShop configuration to "stay and display a popup notice" but to "always redirect to the checkout" or "always stay on the page" ?

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9 years 5 months ago #203768

Can you try with Chrome:

1- Open any k2 item. Example: this page

2-Go to the test checkout. this page

Do you see the popup?

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9 years 5 months ago #203799

I think I found the solution myself.

The 1st page creates a cookie with the name 'popup' and value 1.

Apparently, this calls the popup in every page of Hiksahop.

So, in order to avoid the conflict, we must kill it in all HS pages with:

var delete_cookie = function(name) {
    document.cookie = name + '=; Path=/; expires=Thu, 01 Jan 1970 00:00:01 GMT;';
}; 

delete_cookie('popup');

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9 years 5 months ago #203806

Hi,

Ah yes, It must come from another extension which adds that cookie on your website which is why you're the only one experiencing that.
We'll add an extra check in the next release of HikaShop to avoid to take into account such cookie for the display of the popup on the HikaShop frontend. It should be out next week. In the mean time, you can use your code or disable the extension adding the cookie (probably the splash popup extension you're using).

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9 years 5 months ago #205455

Ok, thank you!

May I enable my popups again?

My HS version is:
"You have the latest stable version of HikaShop Essential: 2.4.0"
Thanks for your help!

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9 years 5 months ago #205457

Hi,

HikaShop 2.5.0 has been published but is not yet available for automatic updates.
www.hikashop.com/support/support/documen...ashop-changelog.html

So if you want to update with that latest version, you can download it though the "my subscription" page.

Regards,


Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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