Reset of shipping and payment on amount change

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9 years 5 months ago #206421

Hi

I am testing HIKA to see if it shall be my next webshop.

I stumbled upon this problem:

On the checkout page, if i change the amount if items in my cart and hit the refresh button next to the smount field, the page refreshes and the previous selected shipping and payment methos is reset.

Is there a way to avoid this ?

Is there a way to make the changes in the shipping and payment options show immediately and not wait for a refresh ?

Regards
Picht

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9 years 5 months ago #206454

Hi,

When you say 'reset', I suppose that you mean that they are deselected ? Did you remove the "shipping/payment" views from the checkout workflow of the HikaShop configuration ? Did you change the auto submit/auto select of shipping and payment methods settings of the HikaShop configuration ? All these can influence the way the checkout behaves.

The refresh of the full page is necessary for now. That's something we're currently working on improving and should have a whole new checkout experience in several months, when we'll be ready with the improvements.

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9 years 4 months ago #206959

Hi

I have now split the checkout into small parts and it works fine.

But can you confirm that it is not possible at the time to have a one-page one click checkout ?

Regards
Picht

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9 years 4 months ago #206993

Hi,

It's possible... It depends on how you configure your checkout.
The more you add stuff to it, the more the user has to click on elements.
If you have several payment methods, the user will have to click on one of them if he doesn't want the one preselected (and if you turn off the auto selection, it will have to do that click no matter what). Same for the shipping method selection.
If you have different fees for different payment/shipping methods, when you select another one, the system might not let you finish the checkout as the total amount changed (and thus you have to display the new amount to the customer before he can validate).
If you have different restrictions for different shipping/payment methods and that the available methods change when you change the address country, or the amount of products in the cart, a reselection of the shipping/payment methods might be necessary.
If you require a registration with an activation, the user will have to click on the link in the email to validate the registration before proceeding.

So if you configure a minimalist checkout, with the minimum things to do, it is possible to have a one page one click checkout but in most cases, the checkout will require several clicks, whether it is on one page or not.

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9 years 4 months ago #207014

OK.

I do need different payment and shipping options that are dependent on each other so it will be a page with many clicks for updating the prices nd options.

I'm looking forward to the AJAX checkout, where i suppose that it will be possible to do all that on al singple page without the need to refresh the page.

When are you planning to have this ready ?
And will it be available to every version of Hika shop ?

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9 years 4 months ago #207185

Hi,

Yes this will be available in every version of HikaShop, regarding the delivery date we can't currently give any date ;)

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