HikaShop is causing site to go blank

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9 years 4 months ago #207445

-- url of the page with the problem -- : fearlessrider.com/store
-- HikaShop version -- : 2.5.0
-- Joomla version -- : 3.2.2
-- Error-message(debug-mod must be tuned on) -- : Site goes blank when customers try to access store

HELP!

I have installed Hikashop on my client's site. I spend a lot of time testing it. I think it's ok. Then I get an email from my client saying a customer can not access site. I go back to the site and there is a white page on the front end. I go to the back, disable component, enable it, and the site comes back. I do a ton more testing - trying every possible way to order. Everything is working. So I tell my client it's fixed. Then the next day, she get another email that they can't access the site again. I go back to the site and yes, there is a blank screen. I repeat the above steps.

I really need help fixing this permanently or I will need to use a different component.

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9 years 4 months ago #207454

Hello,

I go back to the site and there is a white page on the front end

If you are having a blank page, can you :
- Activate the Joomla debug mode ("Administration->Global configuration->System->Debug System/Language")
- Set the "error reporting" option of the Joomla configuration to "maximum"
- Test it again so that you can see if it display an error message which will help you to understand from what your issue is coming.

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7 years 9 months ago #262367

I have the same problem.

After 2 days on developing, I get white page. So I decided to upload the last backup, loosing a lot of work.

After restore the backup, I still get white page. User site, the website is blank

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7 years 9 months ago #262368

Hi,

As explained :

If you are having a blank page, can you :
- Activate the Joomla debug mode ("Administration->Global configuration->System->Debug System/Language")
- Set the "error reporting" option of the Joomla configuration to "maximum"
- Test it again so that you can see if it display an error message which will help you to understand from what your issue is coming.


Regards,


Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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7 years 9 months ago #262434

The issue was caused by a php version (7.0.14) not compatible with some plugins not hikashop. I have downgraded to PHP 5.6

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