chekout progress error

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9 years 4 months ago #210052

-- url of the page with the problem -- : http://http://www.comesasnc.com/
-- HikaShop version -- : 2.5.0
-- Joomla version -- : 2.5.28
-- PHP version -- : 5.3.26
-- Browser(s) name and version -- : Firefox 39.0
-- Error-message(debug-mod must be tuned on) -- : Error 404 - Page Not Found: 1

When I confirm the order end of the process, url " www.comesasnc.com/index.php?option=com_h...op&ctrl=1&Itemid=576 " Error 404 - Page Not Found: 1.
I also tried to force the menu item "force menu on checkout" but I always get the same error.
Best ragards
Alfonso

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9 years 3 months ago #210054

Hi,

Please check that you do not have overrides for your checkout pages.
It looks like your "checkout / step" view have a wrong URL where the controller parameter is "1" instead of "checkout".

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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9 years 3 months ago #210098

II was actually in the parameter Joomla SEF inactive and have enabled, now no longer gives error but does not proceed with the order, is always on the page (refresh) and if I click on the "Confirm" button does not conclude the order.
Thank you and regards
Alfonso

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9 years 3 months ago #210164

Hi,

You have a javascript error in your checkout page.

Uncaught TypeError: window.addEvent is not a function
That error means that you do not have Mootools in your website but because you have some mootools popups (squeezebox), you have that error.
Problem is that all the javascript after that line is not processed. So when you click on the button to validate the checkout, the javascript is not processed and the variable to indicate that the checkout is completed is not fill by the javascript.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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