Add to Cart pop up box does not display

  • Posts: 29
  • Thank you received: 0
9 years 1 month ago #218011

-- url of the page with the problem -- : wolfhomeny.com/index.php/wool-chairs/pro...omet-grey-wool-chair
-- HikaShop version -- : 2.6.0
-- Joomla version -- : 3.4.1
-- PHP version -- : 5.3.25
-- Browser(s) name and version -- : chrome, firefox (latest)

Hi, since upgrading to the newest versio of Hikashop a few days ago
the add to cart pop up window does not show up anymore when i add an item to cart.
the item does get added to the cart, but the window just doesnt show up anymore.

Please Log in or Create an account to join the conversation.

  • Posts: 13201
  • Thank you received: 2322
9 years 1 month ago #218026

Hi,

Please check the settings of the option "After a product is added to the cart" in Configuration > Main > Cart.
If it is correctly set on "Stay and display a popup notice" so on frontend check if there is no javascript errors thanks to the browser console.

Else you can too try another popup system in Configuration > Display > General display options.

Please Log in or Create an account to join the conversation.

  • Posts: 29
  • Thank you received: 0
9 years 1 month ago #218121

i checked and the setting is fine
now the add to cart button doesn't even work at all, when you click nothing happens, at least yesterday it was adding to the cart without displaying the pop up

I havn'e made any changes form when that was working yesterday to now when i just tried it again.
on top of that none of my characteristics are working AGAIN
I had this exact same problem last time there was an update and had to spend so much time trying to fix it.

Please Log in or Create an account to join the conversation.

  • Posts: 82909
  • Thank you received: 13379
  • MODERATOR
9 years 1 month ago #218148

Hi,

I've checked your link and the whole javascript of HikaShop is missing from the header of the page. That's why the characteristics, the add to cart and the popup don't work since they require the javascript of HikaShop to be present.
It doesn't seem to be related to the update but to a third party extension on your website.
I've never seen that. It's as if something on your website had stripped it away.
Could you try to disable any cache or optimization system, and switch to the default tempalte of Joomla. Does it work fine then ?

Please Log in or Create an account to join the conversation.

  • Posts: 29
  • Thank you received: 0
9 years 1 month ago #218156

I changed to default template and it still down't work
it seems maybe the characters work, but i'm not sure because when i click on one it does't change the image picture like it's suppsed to but it stays selected

the add to cart pop up doesn't work still though.

I haven't installed any other extensions in at least a month, maybe longer.
i don;t think i even updated anything recently.

Please Log in or Create an account to join the conversation.

  • Posts: 82909
  • Thank you received: 13379
  • MODERATOR
9 years 1 month ago #218522

Well, I can always offer you to downgrade and see if that helps.
Use our contact form to request the install package of the version you had before and install it on your website. That will perform the downgrade. I don't see why that would fix anything, but it's worth trying.
www.hikashop.com/support/contact-us.html

Please Log in or Create an account to join the conversation.

Time to create page: 0.062 seconds
Powered by Kunena Forum