Problems with checkout page - Refresh

-- HikaShop version -- : 2.6.0
-- Joomla version -- : 3.4.5

I have some problems with the checkout page. When I press the finish button the page just refreshes..
Do you have a solution?

The username name: test_hikashop is now activated.
Sorry for the inconvenience..

Thank you for your reply.
When I use the promostar template I have still the same problem.

<?php
/**
 * @package    Joomla.Site
 *
 * @copyright  Copyright (C) 2005 - 2015 Open Source Matters, Inc. All rights reserved.
 * @license    GNU General Public License version 2 or later; see LICENSE.txt
 */

/**
 * Define the application's minimum supported PHP version as a constant so it can be referenced within the application.
 */
define('JOOMLA_MINIMUM_PHP', '5.3.10');

if (version_compare(PHP_VERSION, JOOMLA_MINIMUM_PHP, '<'))
{
	die('Your host needs to use PHP ' . JOOMLA_MINIMUM_PHP . ' or higher to run this version of Joomla!');
}

/**
 * Constant that is checked in included files to prevent direct access.
 * define() is used in the installation folder rather than "const" to not error for PHP 5.2 and lower
 */
define('_JEXEC', 1);

if (file_exists(__DIR__ . '/defines.php'))
{
	include_once __DIR__ . '/defines.php';
}

if (!defined('_JDEFINES'))
{
	define('JPATH_BASE', __DIR__);
	require_once JPATH_BASE . '/includes/defines.php';
}

require_once JPATH_BASE . '/includes/framework.php';

// Mark afterLoad in the profiler.
JDEBUG ? $_PROFILER->mark('afterLoad') : null;

// Instantiate the application.
$app = JFactory::getApplication('site');

// Execute the application.
$app->execute();

<jdoc:include type="message" />

Thank you for your reply.
If use the protostar template I have the same issue as with the Gavick University template..
When I click on the finish button the page refreshing.

I really don't understand what to change in the file. Can you me more details?

Jerome wrote: Hi,

We are still not able to log-in in your website.
So we are not able to perform any test to understand your issue and see the Joomla messages.

Regards,

I was having the very same problem.
I am also using a GavickPro template (Meet Gavern)
I reinstalled Hikashop and that helped my problems for Guest Checkout.

This problem I have now may be another matter. I will show you the settings I have had during this process. I am also running in debug and I can see the message modules and am getting no reported errors.

I am attaching my checkout process settings.

I am also attaching my Plugins settings because my problems began after disabling the "Redirect Joomla to Hikashop Registration" plugin. When I re-enabled the plugin, that did not fix the issues (so it probably wasn't related, but just in case.)

I am also attaching one example of the refresh/blank check-out screen problem that was FIXED by the reinstallation.
Note: after reinstalling Hikashop, my settings have not changed.

_________________
This is what I did next, and what is happening now:
after reinstalling hikashop, the registration worked.

"Simple Registration" Checkout Test:

problems with the registration: it interrupted the purchase

I was told to verify my email before I could complete my purchase
when I clicked on the link in the email to complete my order
it brought me back to the site
but it had emptied the cart

When I then try to log in
I get the message “Username in use”

"Guest" checkout test:

I am successfully taken to the next form in my checkout process
when I enter my address, the states are invisible in the drop down menu
(but I can still type in my state)
The next steps ALL work, and I am successfully redirected to PayPal.

and a surprising Login menu Pop Up problem:

When I click my Login module, located in my menu position, the popup appears for a moment, and drops / vanishes quickly after.

This began happening after my Hikashop troubleshooting...and I really don't understand how it can be related; so perhaps it will help solve what's really going on.
This is happening in both Safari and Firefox (the two browsers I am working in)
It's possible that this issue began before / unrelated to Hikashop and that I only just noticed because I was checking out / logging in through the Hikashop cart. It is the " K2 User " module. If you know this is unrelated please ignore it, I'll deal with it after I fix the shopping cart.

Turning my debug off fixed the Login Menu pop-up issue.

Turning Debug off ALSO changed this:

"simplified registration with password" test:

I am told to verify my registration in my email
I am successfully redirected back to my site and back to my order in progress
checkout is successful

The states in the drop down selection menu are still invisible.

I will adjust my checkout settings (to avoid needing to verify in order to complete checkout)
Thank you for the solution!

It worked in the first place, I just had to turn the debug mode back off to test it.

checkout problems continued:

The Groundhog Day shopping cart is back.
I am attaching my new shopping cart and Login/Registration settings behind the deja vu.

Initially, I had the Shipping Option dropped in above the address option on Step 2.
The error I received was, for a moment, “no shipping method found”
When I filled in my address information, and went to the next step, that error went away and it calculated the proper shipping.
checkout was otherwise successful.

I did not want users to see that error.
So adjusted my checkout configuration as follows:

I left the address in step 2, and moved the shipping to step 3.
(I would prefer we had the option to ONLY request a shipping address, and to only request a shipping address when the order actually requires shipping, so people buying downloads won’t have to bother with it.)

Now the refresh problem is occurring as follows:.
Step 2 is blank, and I cannot get from step 3 to step 4
Step 3 just keeps refreshing.

I have been searching for documentation on understanding exactly how the checkout settings need to be set for the various methods of checkout, and haven’t found it. I think my problems will be resolved if you direct me to information showing the various ways the cart can be configured and still work properly, along with exactly what the different Login/Registration settings really entail for the end user and what each of those settings requires from the shopping cart configuration (regarding address and shipping).

(but, I still adore your product and thank you for this forum!)

In an effort to solve my cart-refresh issue, I took my steps down to the 4 which seemed absolutely essential:
Login, Address, Shipping, and Payment.
I arranged them in every logical way I could think of, and each variation failed in one way or another.
Attached are all of my other checkout settings, which I left untouched as I re-arranged the checkout process.
For the settings attached, the possible checkout configurations ALL failed in one way or another.


I've attached screenshot .png files of each problem and its checkout configuration in the zip file attached.

SOLVED: www.hikashop.com/forum/checkout/880323-a...ing.html#forumbottom

My refreshing cart was related to my USPS shipping plugin. By changing the products in my cart I was able to checkout.