Mail Function Not Working

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8 years 11 months ago #225219

-- url of the page with the problem -- : morenadancewear.com.au
-- HikaShop version -- : 2.6.0
-- Joomla version -- : 3.4.8
-- PHP version -- : 5.5
-- Error-message(debug-mod must be tuned on) -- : Notice
Could not instantiate mail function.

Could not instantiate mail function.

Hi,
It seems that Hikashop mail engine is not able to send emails to the client (and also to the nominated admin email) once the checkout process is complete. I am getting a notice stating that "Could not instantiate mail function" (see picture attached). This was working perfectly well until yesterday. Hikashop is configured to use the PhP Client (see picture attached), I am not really sure if the problem starting to occur because of something been changed on my server (by the server administrator) or because of something else. I contacted my server administrator and they told me to contact you first to seek assistance and also asked me to provide any information that can be useful for them to check if the problem was caused by the server. This function has been working very well for as long as I have been using Hikashop, it only stopped working today.
Any help will much appreciated.
Regards.



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8 years 11 months ago #225220

Hi,

As you see, HikaShop is using Joomla to send his emails ; the email settings are in the Joomla global configuration.
So, if HikaShop can't send emails ; Joomla can't send emails too.
The issue "Could not instantiate mail function." is not related to HikaShop (or Joomla in general) but to your web hosting.
In that case you should use another mode than "PHP Mail", if your hosting does not allow you to.
But you should see that directly with your hosting and you can ask for help in the Joomla support forum.

Regards,


Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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