custom order number not on payment gateway

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8 years 10 months ago #225959

-- HikaShop version -- : 2.6.0
-- Joomla version -- : 3.4.8
-- PHP version -- : 5.5
-- Error-message(debug-mod must be tuned on) -- : no error.. just a issue

i am using a custom order and invoice number format.
Order number format: ord-{id size="5"}/{date format="m/Y"}
Invoice number format: inv-{id size="5"}/{date format="m/Y"}
this is working everywhere, but when a customer checks out the wrong format order number is given to the payment gateway.. It's still the basis order number .. #17 and not
ord-00017/01/2016

how to fix this.. otherwise its misleading for the customer and matching orders, payments, etc..
in the hikashop order overview the custom order and invoice number are correct.
on the invoice also..

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8 years 10 months ago #226017

Hi,

Depending the payment method, the order number is not yet available when the payment is made.
And for almost every payment methods, except rare configuration cases, the "invoice number" is not available because you need to confirm the order to get it.

And when a payment method use the Order ID ; it will use the order ID and not the order number.

Your issue is not related to HikaShop or his features ; it is more related to the payment plugin you're using.

Regards,


Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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