Duplicate orders and payments paypal pro

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8 years 10 months ago #226367

-- url of the page with the problem -- : www.superiorsignal.com
-- HikaShop version -- : HikaShop Business: 2.6.0
-- Joomla version -- : Joomla! 2.5.28

Hello, On two of my sites running hikashop and paypal pro credit card payment I am having a problem with the occasional order being placed and then between 1 and 4 duplicate orders being recorded immediately after. The duplicate orders have unique order numbers, they go through within a second or two of the original order, and the customer gets charged for each transaction!

The problem started a little while back when i was running an older version of Hikashop, I recently upgraded Hikashop on both sites but the problem remains. I also added some code suggested in another thread which was supposed to "blank out" the checkout button after one click to prevent multiple checkout clicks. This also had no effect. You prompt help is appreciated!

Matt

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8 years 10 months ago #226377

Hi,

The disabling of the finish button only works when the buttons are displayed as standard buttons which is not the case on your website but which is the default display of HikaShop.
Change the "button style" setting of the HikaShop configuration to "normal" and that should help avoid the problem.

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8 years 9 months ago #230121

I have started having this problem on a site I have HS Business 2.6.1 on ( www.digitalguarddawg.com - Joomla 3.4.8.). Again, like the OP, only with PayPal. My buttons are set to normal.

Last edit: 8 years 9 months ago by trogladyte.

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8 years 9 months ago #230209

Hi,

I don't see the same problem on your website. I'm not able to click several times on the "finish" button of the last step of the checkout.
So you have another problem. What problem do you have ? Could you please describe it ?

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8 years 9 months ago #230215

A picture should be worth 1000 words.

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8 years 9 months ago #230237

Hi,

Indeed, this confirms that this is not the same problem. You can see that there are several minutes between each order of the same user. So it's not possible that the problem comes from the customer clicking several times on the finish button at the same time.
Besides, you're not using PayPal Pro, so even if that was the case, the payments wouldn't be processed for the orders.

I actually don't see a problem. It's just that the customer went to PayPal, clicked on the cancel button there, then was redirected to the checkout again, clicked on the finish button again, was redirected to PayPal, clicked on the cancel button there again, etc.
Each time the user finish the checkout, an order is created.
So it's totally normal so see several time a similar order. To important thing is to only have the order confirmed after the payment.

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8 years 9 months ago #230384

Hi Nicolas

Thanks for the explanation. Now that you point this possible scenario out, I have noticed this before (just not in duplicates) as I've been live testing and backing out prior to paying.

Cheers

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