Hi,
HikaShop Essential allow to create custom fields for "products", for "user" or "address" but not for "order" or "item".
You need HikaShop Business to do that.
So the text custom field you're talking about is not an order custom field but seems to be an address custom field.
The information will be available but not where you think it would.
Regards,
Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.
Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.