Checkout problem

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8 years 9 months ago #229756

-- HikaShop version -- : 2.6.1
-- Joomla version -- : 3.4.8
-- Browser(s) name and version -- : all
-- Error-message(debug-mod must be tuned on) -- : No payment methods found
No shipping method found

Hi,

I created the tax zone, published the UPS as shipping plugin and PaypalExpress as payment plugin.
In checkout section I got this message :( :
"Message :
No payment methods found
No shipping method found"

also I can't see the taxed price in checkout.

Thanks :)

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8 years 9 months ago #229769

Hi,

The PayPal Express payment method is not a normal payment method and won't display on the checkout. It's goal is to skip the checkout with a "checkout with paypal" button on the cart.
So that's normal.
If you don't want that, you want to use instead the standard PayPal payment method.

If you don't see the UPS shipping method, it's either a problem with how you configured your shipping method or you didn't provide weight/dimensions in your products. So check that and if not please provide a screenshot of the settings of your UPS shipping method.

Regarding the taxes, they will only appear if the post code in the address of the customer matches your tax rule, if the address country matches the zone restriction of the tax rule, and if the tax category of the product matches the tax category of the tax rule. So one of them must be wrong. Please check all that.

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8 years 9 months ago #229874

Hi,

Do we need to add dimension for each product? the weight field is not enough?
I created the new product with the weight and dimension but still got the same error.
Do you want the screenshot with the configuration (username and passwords)?

For tax I want to use just one tax rate.
I used the default tax category then created the rule(8%).
Copied the United States of America data from the countries to the tax zones.
The tax is not working in the products page as well.

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8 years 9 months ago #229887

Hi,

Some shipping methods are ok with just the weight. Some others also require the dimensions. So, at least until you get shipping methods to display on the checkout, it's best to try with a product which has both.

We don't need the username/password, you can blur them on the screenshots. We need to see all the other options of the shipping method.

Regarding the taxes, the problem probably comes from:

Copied the United States of America data from the countries to the tax zones.

I'm not sure what you mean, by that, but there is no copying to do. You're supposed to directly select the country zone "United States of America" in the zone setting of your tax rule. If you created another zone with the same name and used it instead of the country zone, then it explains the issue: the country zone selected in the address of the user is not linked to the zone you created for your tax rule and thus the tax rule doesn't apply.

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8 years 9 months ago #229947

Hi,

Please check the attached files.

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8 years 9 months ago #229963

Hi,

So yes, the USA zone should be a country, not a tax zone.

And for the shipping method, in the "state/province code" field, you entered the name of the state instead of the code of the state, which is CA
Please enter the code and that should help.

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8 years 9 months ago #230003

Hi,

So yes, the USA zone should be a country, not a tax zone.

It's working. :)

And for the shipping method, in the "state/province code" field, you entered the name of the state instead of the code of the state, which is CA
Please enter the code and that should help.

I changed the state to CA and the shipping is working but I need to add dimensions for each product. :)
How I can show the UPS flat rate in the checkout without adding the dimensions for each product?

Thanks

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8 years 9 months ago #230097

Hello,
In your case the solution will probably be to set the "Exclude dimensions" option to YES through your UPS configuration page.
Note that some UPS services need to receive products with dimensions else it won't return any rate for your order, so if you want them you'll have to add dimensions to your products.

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