Order complete message not showing

  • Posts: 28
  • Thank you received: 3
  • Hikashop Business
8 years 9 months ago #230139

-- url of the page with the problem -- : shop.pogo.dog
-- HikaShop version -- : latest
-- Joomla version -- : latest
-- PHP version -- : latest

I have a problem with the message order is complete at the end of the checkout process: the message is not showing, just the thank you message. The checkout is in guest mode. When I repeat an order shortly after the first one, sometimes the order is complete message is showing up – but I can't figure out, when it is showing and when it is not. To "solve" the problem, I completed the thank you message with the order is complete message and the bank/money transfer message. But that is no solution, because if the order complete message is showing correctly, its displaying the same message twice…

Attached my checkout configuration.

Attachments:
Last edit: 8 years 9 months ago by alevogel.

Please Log in or Create an account to join the conversation.

  • Posts: 12953
  • Thank you received: 1778
8 years 9 months ago #230143

Hello,

Can you please post an image of your configuration in the English language so that we can correctly understand it ?
Also can you tell me which Payment method you are using when you get that issue ?

Thanks.

Please Log in or Create an account to join the conversation.

  • Posts: 28
  • Thank you received: 3
  • Hikashop Business
8 years 9 months ago #230376

Hello
I use bank transfer as the only payment method. Attached the english version of checkout config.

Attachments:

Please Log in or Create an account to join the conversation.

  • Posts: 82906
  • Thank you received: 13378
  • MODERATOR
8 years 9 months ago #230379

Hi,

It's probably because you removed the "payment" view from your checkout workflow.
Because of that, it's possible that some orders won't have any payment method selected, and thus, no message from the payment plugin.
Instead of remove the payment view from the checkout workflow, you should instead hide that area of the checkout with some CSS:
#hikashop_payment_methods{ display:none; }

www.hikashop.com/support/documentation/1...ize-the-display.html

Please Log in or Create an account to join the conversation.

  • Posts: 28
  • Thank you received: 3
  • Hikashop Business
8 years 9 months ago #230639

That was the problem; it works now – thanks.

Please Log in or Create an account to join the conversation.

Time to create page: 0.077 seconds
Powered by Kunena Forum