Items not added to cart

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8 years 8 months ago #232007

-- url of the page with the problem -- : www.paulg.co.za/index.php/order/product/listing
-- HikaShop version -- : 2.6.1
-- Joomla version -- : 3.4.4
-- PHP version -- : 5.5.31
-- Browser(s) name and version -- : Chrome
-- Error-message(debug-mod must be tuned on) -- : None
When selecting "add to cart" visitor is returned to list of products without going to cart.

when you select add to cart the user is returned to the list of products and unable to see the cart.

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8 years 8 months ago #232011

Hello,

Can you check this specific option "After a product is added to the cart"?
For reach it, follow this steps :

- go to "Components" => "HikaShop" => "Configuration"
- On "Main" tab, click on "Cart" part options



- Look for "After a product is added to the cart" option, and in the dropdown select "Always go to the checkout"



- And don't forget as usual to Save.

Hope this will help you.

Regards,

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Last edit: 8 years 8 months ago by Philip.

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8 years 8 months ago #232063

Dear Philip Thanks fo the feedback. My settings was already as you suggested. What I have also noticed is, if is set it to "stay on page and display pop-up notice" also does nothing. I

I have changed my stock level to 10 and have noticed that the stock level does not change when added to cart.

My hosting provider has recently upgraded their servers, is there something that we can look at on the server side?

Regards
Paul

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8 years 8 months ago #232066

If I operate the site on my local computer it works as expected, as soon as I upload it to my hosting provider i experience the problem.

If I go directly to the link www.paulg.co.za/index.php/order/checkout it reacts similarly to when clicking on the add to cart button.

Last edit: 8 years 8 months ago by paulgoosen. Reason: additional information

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8 years 8 months ago #232078

Hi,

Could you try to change the "Use AJAX when possible for add to cart buttons" setting of the HikaShop configuration ?
It might help circumvent the problem.

It's normal that the stock level doesn't change when you add something to the cart. The stock only changes when an order is created (end of checkout) or confirmed (after the payment).

The following user(s) said Thank You: paulgoosen

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8 years 8 months ago #232263

Thanks Nicolas I have tried, but am still struggling. I have now also uploaded it to a new server to see if it is server related, but am still experiencing the same.

Is there a way that I can send you the login information to have a look for yourself? I have tried so many things that I am concerned that I am damaging things even more.

Regards
Paul

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8 years 8 months ago #232265

i think i have it, will let you know if it works

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8 years 8 months ago #232269

I ended up updating from Joomla 3.4.4 to Joomla 3.4.8 and it seems to work fine now.

Regards
Paul

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