Help withCheckout Process

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8 years 7 months ago #236954

-- url of the page with the problem -- : arma15.com
-- HikaShop version -- : 2.6.4
-- Joomla version -- : 3.5.1

I am trying to get some help with the payment process currently it is very inefficient for customers as there is many pages they must go threw.

Currently I have it set up as a guest checkout so they dont need to register.

Page 1 takes there name and address
page 2 makes them select the payment method but I only have one payment method so this is very redundant and confusing to customers.
Page 3 allows them to enter in paypal or CC info.

*Again note I only have one plugin which is for paypal advanced no other payment options

Is there a way to do this on one page only checkout? If not can we skip the page2 and go straight to taking payment info as it is on page 3.

Thanks,

Chris

Last edit: 8 years 7 months ago by target4fun. Reason: new problem

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8 years 7 months ago #236955

I have tried to put everything on one page in the payflow configuration and when I went though the checkout process on step 2 I got a 500 page error. I put payment on 2nd page it still works but still have same problem as described in my first post. Thanks

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8 years 7 months ago #236967

Hi,

By default, there is no need to select payment methods. It's already preselected.
If you have to, it would mean that you turned off the "Auto select default shipping and payment methods" or the "Auto submit shipping and payment methods selection" setting of the HikaShop configuration so make sure that they are on.
Regarding the 500 error, I would need more details on the error to say more. If you turn on the "debug mode" setting of the Joomla configuration and try again, what error message do you have ?

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8 years 5 months ago #242304

I figured out the 500 error it was due to an update but is fixed. I have still had many customers call and complain about the checkout process to be confusing and would like to simplify.

I posted pictures of the 3 page checkout process and a screen shot of my checkout settings. In the checkout settings everything is set to "auto" as far as payment and shipping methods go. I tried both switcher and "all in one page" options and both gave same results.

I would really like just a one page checkout if not possible then a two page checkout. Please check my settings included in screen shot to let me know if something is wrong.

Currently It takes all the address & Email etc info on page 1, then goes to page two where they have to review the info and click finish. Page two is where it is very confusing for customers as they click "finish" but have not yet finished the checkout process until they get to the next page. I would like to delete page 2 which is very redundant and confusing and really has no use nor is taking any extra info from the customer. Please see pictures and let me know what I need to do.

Thanks for your help.

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8 years 5 months ago #242307

Hi,

First, what you can do is remove the "address" view from the checkout workflow.
You can also hide the shipping and payment areas with such CSS code:

.hikashop_shipping_methods, .hikashop_payment_methods{ display:none; }
I would personally leave the cart and coupon views from the second screen so that people can review their cart and potentially add a coupon (if you have coupons) before going to the payment with PayPal.

I don't see what more you can do.
If you want something even simpler, remove all the views except "cart", hide the "finish" button with CSS, and use the PayPal express checkout button. That way, you don't have a checkout at all on your website and it's all handled on the PayPal payment page. But it might not be simpler overall...

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8 years 5 months ago #242337

I have reviewed another post and took out the "address view" which seemed to do nothing. All in all I still see 3 pages :
page 1. Gets there info
page 2. shows them info but does nothing then "finish" button confuses them as they have not entered in any payment credit card info
page 3. allows them to enter in payment info.

Is there a way to make this two pages. I don't wish to redirect them to PayPal.
Maybe something like this:
Page 1 gets there info
page 2 allows them to put in credit card

If that is not possible then I need to change the text from "finish" to say next because all my customers have the same complaint that they see finish and get confused as they think they are finished when in fact they are not. Next would work. Is there a way to change the finish to next if I can not make it 2 pages as described above?

Figured out how to change finish to next. Anyone with similar problems see:
hikashop.com/download/languages.html#modify

Would love to see a two page solution as described above.

Last edit: 8 years 5 months ago by target4fun. Reason: changed finished to next

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8 years 5 months ago #242377

Hi,

Well, you have to click on the next button of the login view before being able to click on the finish button.
You can't directly have the finish button.
I think that the best is to rename the finish button since there is still a step after that the way you configured your checkout.
It's easy to do with a translation override as you already found out.

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