There's no transaction

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8 years 7 months ago #237083

-- url of the page with the problem -- : kefim.org/eshop
-- HikaShop version -- : HikaShop Business 2.6.2 [1604071050]
-- Joomla version -- : 3.4.8
-- PHP version -- : 5.5.32

Hello there. I'm trying to configure HikaShop as follows:
I want no registration. The customers will just fill a form with the email and the place where the product will be shipped.
I've two payment options; paypal and vivawallet. The customer selects one option.
Although I've set it up, it won't reach checkout and won't process the order. There's no transaction and it just shows the order, nothing more. No connection to paypal or vivawallet. Can you tell what's wrong?

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8 years 7 months ago #237091

Hello,

I don't really understand your message because I go check on your eshop, and succeed to reach your checkout see my screenshot, AND even reach the paypal and viva wallet gateway.



Can you give us more elements to understand what's wrong ?

Awaiting news from you.

Regards,

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Last edit: 8 years 7 months ago by Philip.

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8 years 7 months ago #237266

Up to thiw point is just right. But when you click to finalize it, nothing happens. No connection to paypal for example.

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8 years 7 months ago #237316

Hello,

Can you try to process a checkout in Sandbox mode with debug mode ON, and send us the complete log file to see if some error message are present?

Note : to learn more about log file have a look, here .

To send us the log file, please send us a message at "This email address is being protected from spambots. You need JavaScript enabled to view it." and in the email don't forget to put this topic url link.

Awaiting news from you.

Regards,

Last edit: 8 years 7 months ago by Philip.

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