404 error if 1 item only in checkout

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8 years 7 months ago #237349

-- HikaShop version -- : 2.6.2
-- Joomla version -- : 3.51
-- PHP version -- : 5.4.24
-- Browser(s) name and version -- : Firefox
-- Error-message(debug-mod must be tuned on) -- : 404

Hi, I am getting a 404 error if only 1 item is in the cart at checkout. If you add another item to the cart it works ok?

The 404 error is generated when you try to select the shipping method

thanks

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8 years 7 months ago #237360

Hello,

We will need more elements to help you like :
- Url link with issue
- Backend screenshot (here, backend shipping configuration & checkout steps configuration)
- Screenshot of checkout steps
- Other useful details

Don't forget more you help us, better our support will be efficient.

Regards,

Last edit: 8 years 7 months ago by Philip.

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8 years 7 months ago #237473

Url link with issue! if one item is in the cart in checkout and you get a 404 error more than one and it's ok?
www.mohairbearmakingsupplies.co.uk/fabri...hop_shipping_methods

Screen dump with configuration attached

Have used Hikashop for around 4 years! is this useful enough?

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8 years 7 months ago #237516

Hello,

There is something strange, I just had a little look on your website and succeed to reach payment step with one product AND when I select other shipping method, everything well work.
Maybe the trouble come from one or several products? Or I suspect something is wrong with your shipping method...





Can you :
- Create a customer account, create with this account a cart which make appear your issue, don't erase the cart AND sends us via our "Contact Us" this account references (don't forget to put a url link of this topic) I will be able to see your issue.
- Send me a screenshot of your shippings backend configuration.

Awaiting news from you.

Regards,

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Last edit: 8 years 7 months ago by Philip.

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8 years 7 months ago #237629

Hi, That may be so BUT did you try to change the shipping option? it is currently set to auto select the methods as that was the only way I could get it to work, the problem arises when you try to change the shipping option.

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8 years 7 months ago #237657

Hello,

I did it as I wrote :

...product AND when I select other shipping method...




The best way for me to help you is to proceed like I told you in my previous message.

Regards,

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Last edit: 8 years 7 months ago by Philip.

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8 years 7 months ago #238203

Hi, Still having problems with the cart and getting lot's of complaints from customers.

1. Add two items to the cart, delete 1 item and after the refresh it takes you through to the payment option?
2. This should not happen but it should stay on the same page?
3. You then go back to select shipping option from payment option and you get a 404 error when trying to change the shipping option?
4. the only way I have found to then stop the 404 is to completely empty the cart and start again?

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8 years 7 months ago #238220

Hello,

As I'm unable to reproduce the issue, there is only ONE way for me to help you :

Can you :
- Create a customer account, create with this account a cart which make appear your issue, don't erase the cart AND sends us via our "Contact Us" this account references (don't forget to put a url link of this topic) I will be able to see your issue.
- Send me a screenshot of your shippings backend configuration.

Awaiting news from you.

Regards,

Last edit: 8 years 7 months ago by Philip.

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8 years 7 months ago #238470

pm sent.

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8 years 7 months ago #238473

Hi I seem to have found the root cause.

On the top menu there is a link to 'checkout' this is created using the Hikashop 'checkout' menu link in Joomla. By choosing this link to checkout you get the errors, if you go to checkout via 'your cart' link then on to checkout it works ok? another strange one is the 'checkout' link will not go to checkout using IE but returns to the home page, I use Firefox 99% of the time.

thanks

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8 years 7 months ago #238529

Hello,

I look your html code, and especially for your checkout button, see screnshot on below :



Your link is : /checkout
Change it for : /components1/checkout/task-step/

Hope this will help.

Regards.

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Last edit: 8 years 7 months ago by Philip.

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8 years 6 months ago #238634

Hi, Sorry I do appear to be able to change this as it's created via the Joomla menu system and the link is locked?

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8 years 6 months ago #238672

Hello,

You can modify your Checkout SEF url, for this follow this steps :

- Go to Components => HikaShop => Configuration
- Click on Features tab, and go on SEF url options part
- Find your Checkout SEF name and change it for : "/checkout/task-step/"
See screenshot on below




Hope this will solve your issue.

Regards,

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Last edit: 8 years 6 months ago by Philip.
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