Order Receive after its paid Only

  • Posts: 154
  • Thank you received: 1
8 years 7 months ago #238587

-- HikaShop version -- : 2.6.2
-- Joomla version -- : 3.5.1
-- PHP version -- : 5.5.32

Hello, We just launched on new pizza website, we have received orders but not paid yet, we need only receive the order only after its paid, how possible you can help us to do so, thanks

Please Log in or Create an account to join the conversation.

  • Posts: 82906
  • Thank you received: 13378
  • MODERATOR
8 years 6 months ago #238595

Hi,

The orders are always created before the payment. However, after the payment, their status is changed to "confirmed" and a second email notification is sent.
It's not possible to create the order only after the payment.
But you can disable the email that is sent when the order is created via the menu System>Emails so that you only receives the one when the order is confirmed.

Please Log in or Create an account to join the conversation.

  • Posts: 154
  • Thank you received: 1
8 years 6 months ago #238695

You are right, it has to be created first, i think what i mean it, i want it confirmed email, we only receive two email now, email created and email paypal, how we can receive confirmed email, thanks

Please Log in or Create an account to join the conversation.

  • Posts: 154
  • Thank you received: 1
8 years 6 months ago #238701

as i mention we have never received a confirmation email the only email is created email, take a look to screen shot of them email section, thanks

Attachments:

Please Log in or Create an account to join the conversation.

  • Posts: 82906
  • Thank you received: 13378
  • MODERATOR
8 years 6 months ago #238698

Hi,

You should receive a "payment notification" email when PayPal notifies HikaShop of the payment.
If you don't get it and your orders are not being confirmed, then it means that HikaShop is not receiving the payment notifications from PayPal. In that case, we have a documentation you can follow on that issue:
www.hikashop.com/support/documentation/i...or.html#notification

Please Log in or Create an account to join the conversation.

  • Posts: 154
  • Thank you received: 1
8 years 6 months ago #238787

This link not working

Please Log in or Create an account to join the conversation.

  • Posts: 82906
  • Thank you received: 13378
  • MODERATOR
8 years 6 months ago #238809

Hi,

This link works just fine.
Please try again. And don't just copy/paste it, but really click on it.

Please Log in or Create an account to join the conversation.

  • Posts: 154
  • Thank you received: 1
8 years 6 months ago #238828

Im so sorry nick,
I checked in my office and it works, that was my mistake that i used my cellphone and it did not work, and i should but i comment, take it easy sir, ;)

Please Log in or Create an account to join the conversation.

Time to create page: 0.067 seconds
Powered by Kunena Forum