Finish button stopped working... HELP!

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8 years 6 months ago #241129

-- url of the page with the problem -- : survivalbreakdownbow.com
-- HikaShop version -- : 2.6.3
-- Joomla version -- : 3.5.1

The site was working fine, and now all of a sudden the Finish button at the end of checkout does not go to paypay. Instead it wants to go to /products/camping-accessories/1 which does not exist. This has killed my site dead in the water and no one can check out so any help would be grateful.

BTW, I was on Hikashop 2.6.1 and after reading the other posts of similar problems I updated to 2.6.3 and the problem still persists. I have checked the paypal plugin and the paypal url is still there...

Last edit: 8 years 6 months ago by blackfrog. Reason: new info

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8 years 6 months ago #241131

And now it is working again! ???

I still don't understand why when I scroll over the Finish button the url listed down at the bottom goes to /products/camping-accessories/1

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8 years 6 months ago #241135

I'm having this problem too - mine keeps going to /tickets/checkout/task-step/step-1

It was working fine but I've not worked on the site for a couple of weeks and now there's problems! It seems the site isn't redirecting to the paypal api url!

Last edit: 8 years 6 months ago by Bower. Reason: adding details

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8 years 6 months ago #241183

Hi,

@blackfrog:
That's not the URL I have on that button on your website:
take.ms/cyFz7
And regarding the redirect to PayPal, I replied to you here:
www.hikashop.com/forum/install-update/88...o-paypal.html#241177
Please don't create several posts.

@Bower:
Your problem is likely different. The URL checkout/task-step/step-1 is the URL of the checkout.
If, when you click on finish you're not redirected to your payment getway and you get the checkout page again, it probably means two things:
- HikaShop doesn't let the order finish because there is something wrong with it. For example, you have the "shipping" view in your checkout workflow, you've set a weight in your products or you have the force shipping regardless of weight setting activated, but you didn't configure any shipping methods. Thus the system blocks you from finishing the checkout as something is wrong and you don't want to create invalid orders.
- When this happens, HikaShop usually displays an error message, telling you what is the problem. If you don't see such error message, it's probably that your Joomla template is not displaying messages:
www.hikashop.com/support/documentation/6...tibility-issues.html

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