quantity change & delete not working in checkout

  • Posts: 5
  • Thank you received: 0
8 years 6 months ago #241252

after adding items to “Shopping Cart” and get to the checkout page, users cannot change/remove the quantity and or update the total, as indicated on the buttons next to the quantities number. For example, I added 4 of one item and in checkout when I reduce the number or delete it (then click on update) it comes back with 4 quantity. I'm stuck with that quantity and purchase!! any help to make this feature working?

Please Log in or Create an account to join the conversation.

  • Posts: 12953
  • Thank you received: 1778
8 years 6 months ago #241287

Hello,

I just tested it on my end and it worked fine, can you download the last Hikashop version through our website, install it and directly test it again ?

Thank you.

Please Log in or Create an account to join the conversation.

  • Posts: 5
  • Thank you received: 0
8 years 6 months ago #241335

Hi,

I did uninstall and installed Hikashop again (although I already had the latest version from the site) but this didn't help resolving the issue. I still am not able to delete or update the quantity at the checkout page. When I click on X to delete or when I change the quantity and click on update button, page refreshes without error but original numbers reload again (and in case of delete item, the item is not removed)

Any help resolving this is really appreciated

Please Log in or Create an account to join the conversation.

  • Posts: 82906
  • Thank you received: 13378
  • MODERATOR
8 years 6 months ago #241339

Hi,

Please provide a link to a product page so that we can look at the issue.

Please Log in or Create an account to join the conversation.

  • Posts: 5
  • Thank you received: 0
8 years 5 months ago #241428

mesopotamiannight.org/index.php/shop

Please Log in or Create an account to join the conversation.

  • Posts: 82906
  • Thank you received: 13378
  • MODERATOR
8 years 5 months ago #241434

Hi,

From what I can see, the problem is that there is a second input with the same name on the page:
take.ms/0FsId
And when you change the quantity, the checkout form is submitted and both inputs value are sent, but the second one which doesn't change, overrides the first one and thus you don't get to see any change.

Do you have the same issue with the default template of Joomla ?
Do you have a folder templates/YOUR_TEMPLATE/html/com_hikashop/checkout on your website ? If you rename that folder, does it fix the problem ?

Please Log in or Create an account to join the conversation.

  • Posts: 5
  • Thank you received: 0
8 years 5 months ago #241536

thanks for checking this out. I went to the template and html folder. there is no com_hikashop/checkout folder. as matter of fact under html folder there is no folder with hikashop in the name

Please Log in or Create an account to join the conversation.

  • Posts: 82906
  • Thank you received: 13378
  • MODERATOR
8 years 5 months ago #241566

Hi,

Do you have the same issue with the default template of Joomla ?
Maybe it comes from a system plugin or a module ?
You might have to disable them one by one in order to test the issue with each one and see if you have the problem in order to identify the culprit.

Please Log in or Create an account to join the conversation.

  • Posts: 5
  • Thank you received: 0
8 years 5 months ago #241745

Hi,

Switched to simple Joomla template and issue is resolved. So tried to disable all the modules and the issue is still there! can you please help me with how to move forward with the troubleshooting?

thanks a lot!

Please Log in or Create an account to join the conversation.

  • Posts: 82906
  • Thank you received: 13378
  • MODERATOR
8 years 5 months ago #241756

Hi,

So it doesn't come from the modules and apparently comes from the Joomla template you're using. I would recommend to contact the developers of the template with the information I provided there: www.hikashop.com/forum/checkout/884742-q...checkout.html#241434
That way, they should be able to have a look at why there is this extra input added while that's not the case with other templates.

Please Log in or Create an account to join the conversation.

Time to create page: 0.078 seconds
Powered by Kunena Forum