No Error on Empty Credit Card Details [SOLVED]

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Reev3r
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8 years 5 months ago #242481

-- url of the page with the problem -- : www.csmsteel.com.au/new/
-- HikaShop version -- : HikaShop 2.6.1
-- Joomla version -- : Joomla! 3.5.1

Hi,

I am having an issue with my site, if a customer doesn't enter their credit card details and selects "Next" the page refreshes with no error message. I have tried to change to a default Joomla template but the same issue occurs.

I have seen other users with the same issue on the forum, but I couldn't find a solution, sorry.
Any help would be appreciated.

thanks,

Last edit: 8 years 5 months ago by Reev3r.

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nicolas
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8 years 5 months ago #242514

Hi,

I see that you're using a PayStream payment plugin for your credit card form. That's a payment plugin we didn't develop so we cannot support it. The issue is probably in the code of the payment plugin if you don't get the message even with the default template of Joomla.
To test that hypothesis, try the same with the "credit card payment plugin" of HikaShop.

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Reev3r
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8 years 5 months ago #242620

Hi,

I set up the standard hikashop credit card plugin and tried that with the standard Joomla template with the same result, no error message.
I currently have the hikashop credit card option active on the site, if you would like to confirm?

thanks again.

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nicolas
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8 years 5 months ago #242665

Hi,

Thank you for the additional information. I was able to reproduce the problem.
Try to add the line:
$app->enqueueMessage( JText::_('FILL_CREDIT_CARD_INFO') );
after the line:
if(!$paymentClass->readCC()){
in the file comonents/com_hikashop/controllers/checkout.php file and that should add the message for the credit card payment method.
If you still have the problem with your payment method and not the credit card payment method, you'll have to contact your payment plugin provider.

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