cart doesnt load when on product page

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8 years 2 months ago #249502

-- url of the page with the problem -- : ifitshair.cloudaccess.host
-- HikaShop version -- : 2.6
-- Joomla version -- : 3.5

Whenever I click on a Product and go to the Product page, the Cart Module I have at the top right of the page displays "LOADING..." and never completes loading. This prevents selecting the Cart. I've also tried using the "Checkout" menuitem an it give the same result.

What should I look at to determine the cause for this?

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8 years 2 months ago #249503

Hi,

1/ The cart you're talking about is not related to HikaShop or our support but is provided by your template.
2/ You have javascript error in your page ; first one is related to "shadowbox" ; I guess you're not using the right mode for your "image popup" system.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.
The following user(s) said Thank You: d1hawkins

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8 years 2 months ago #249538

I opened a ticket with the template suppler (Gavick - Storefront). But you are correct, the shadowbox was the problem. I changed it from "external" to "internal" and it works now. Thanks for your help.

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