Unable to checkout when logged in

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8 years 2 months ago #250076

-- url of the page with the problem -- : ifitshair.cloudaccess.host
-- HikaShop version -- : 2.6
-- Joomla version -- : 3.5

When I'm logged in, I'm not able to get past entering Address. When I fill in the address info and choose done, the page refreshes and the data I entered is gone.

It seems to work with some users but not other user.

I dont know if this is related, but I'm also not able to display user profile info. When I choose Edit Profile, it goes to a blank page.

Last edit: 8 years 2 months ago by d1hawkins.

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8 years 2 months ago #250087

Hi,

1. I had no problem entering my address on your website:
take.ms/47JXT
I was able to finish the order without problem.
Maybe some users that you had before installing HikaShop were not synchronized with HikaShop ?
I suppose that if you try with a new user account, it works fine right ?

2. Regarding the profile edition page, that's a page displayed by Joomla, not HikaShop. So it's possible that the issue is actually not linked to HikaShop. Turn on the "error reporting" and "debug mode" settings of the Joomla configuration and try again. It should then display an error message on the blank page which will help understand what's going on.

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