Guest checkout works great! Registered users cant

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8 years 1 month ago #251100

-- HikaShop version -- : 2.6.4
-- Joomla version -- : 3.6.2
-- Browser(s) name and version -- : All

This has been and on going problem and I am not sure how to fix it.

When a user checks out via guest everything works perfectly as i want it to. When someone registers many problems occur:

1. If they are able to successfully checkout they are unable to input any name, address info. So what ends up happening is I see an email that made a purchase via paypal but no info name or address so i must follow up with email to get this info to ship.

2. Once someone registers with an email, then the are unable to checkout as a guest with this same email account effectively blocking that person from buying from us. I had two customers today with this.

I dont wish to completely disable registration as I might use it for things in the future, but at this point I dont know what else to do. Is there a way to separate the registration from the checkout process, I dont like the idea that I am losing money/sales because someone registers with my system. Please help! Thanks

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8 years 1 month ago #251102

Hi,

1. It depends on your configuration for the requested field during the registration.
Please provide details about your HikaShop login/registration settings.

2. Yes, that is totally logical and it's also a security measure.
At the moment when you have an account (email + password) you need to identify yourself with that password.
Otherwise you could create orders for an account you do not have and possibly access to elements you should not.
Now by changing a little the translations ; you can indicate to the user that he already have an account with that email and that he should login with.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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