Strange behaviour on checkout - Shipping and Payment Methods. Quantity change

-- HikaShop version -- : 2.6.4
-- Joomla version -- : 3.6.2
-- PHP version -- : 5.6.x
-- Browser(s) name and version -- : Chrome

Hi, we have Two strange behaviours on our site when on checkout process.

First we Setup the configuration of 'Auto submit shipping and payment methods selection' and set it to 'Yes'. But only the Shipping Method Step is submitted and send us to the next step automatically. When on the payment methods step, selecting a payment method keeps the checkout process on the same step (in our case is step 2). We expected to be submitted also like the Shipping Method Step.

Another issue is that, if we change the quantity of products on the Cart step the page refreshes and recalculate accordingly, as expected but when we click the 'Next' button we are sent back to Step 1 of the checkout process. Tried many times, and the same outcome.

Also tried to download the installation package again, on a local installation (a backup of the site with 2 weeks old, but with the recent version of Hikashop installed 2.6.4) to see if the problem had already been fixed, but it continues to happen, both locally and on the online version.

Can you help us please,

Thanks in advance.

Best Regards.

Hi Philip, sent you a "Contact us" email as requested.

So here you can find attached the process we explained in the first message.

Thanks in advance,

Best regards,
AllBS

Hi Philip,

Thanks for your answer. In another topic related to a issue similar as ours that we found, there was the suggestion you told me (to remove custom code), and in a local installation of the project with no custom code, the same behaviour happened. That's why we decided to send you a ticket request.

And, today, to be sure, on the online version of the project we removed the 'hikashop' folder from the template overrides and tested again, and the same behaviour happens

Even turning on the "Use Ajax.." option you suggested, still remains all the issues i shown you in the attachment.. Our custom code is mainly to change some layout in CSS and HTML.

So, we are out of ideas as why this happens.

Hope there's a solution.

Thanks.

Best Regards,
AllBS

Hello Nicolas,

Ah ok, so we have to have the 'auto select..' option 'on' too. We had already tried that one, but with the 'auto submit..' off i think.

The thing is that, we wanted to auto submit the form when a user chooses a payment method or shipping.

With this two options turned 'on', if the payment method is already selected by default, even when the user chooses another, we are kept in the same payment/shipping method step (not advancing submitting automatically).

(Even then, we think Hikashop should 'remember' the options chosen by the user before changing the quantity or any other action in the cart step. Or is it difficult?)

But ok, the recalculation of the quantity not sending us back to step 1, is already understood

Thank you very much.

Best Regards,
AllBS