Address window not showing

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8 years 3 days ago #256003

-- HikaShop version -- : HikaShop Starter 2.6.4
-- Joomla version -- : Joomla! 3.6.4 Stable
-- PHP version -- : 5.6.28
-- Browser(s) name and version -- : Chrome, Firefox
-- Error-message(debug-mod must be tuned on) -- : none

Hi,

I have a basic website set up, selling one product. I have installed Hikashop with the above set up. It all seems to work... other than the address window. Which all of a sudden is not opening. However, when I try and click next on the order process, it says that I must enter an address.

All help and ideas greatly received as the site is live and should be taking orders.

Regards,
S

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8 years 2 days ago #256005

Hi,

It's probably a problem with the Joomla template on your website not supporting Joomla popups.
Try changing the "popup mode" setting under the Display tab of the Hikashop configuration to the different values available.
Also, you can try changing the "address selector" setting under the Checkout tab of the HikaShop configuration.

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