Email Order Creation checkout problem

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7 years 10 months ago #259164

-- HikaShop version -- : 2.6.4
-- Joomla version -- : 3.6.2
-- Error-message(debug-mod must be tuned on) -- : No error message

When a customer checks out as a guest there is no issue at all. I couldnt get any of the registration checkouts to work ever so I tried to make it where customers just checked out as guests.

Problem: When a customer starts an order online and then tries to complete the order using the "pay now" link in email from order creation they are send to a screen where they must provide a username and password. None of which they have setup as they are a guest. Also the cart shows empty so then they must 1. Add items to cart all over again. 2. Go to checkout page

This makes the "pay now" link very confusing and as a result many customers end up calling me on phone saying my website is broken. Then I have to walk them though creating a new order from scratch and as long as they checkout instantly online and not via clicking "pay now" email link it works.

I do like the email order confirmation feature but feel it is not set up properly for my site right now. Please advice how to fix this issue. Thank you

Chris

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7 years 10 months ago #259172

Hi,

Edit the file media/com_hikashop/mail/order_creation_notification.preload.php and remove the line:

echo '<p><a href="'. $pay_url .'">'.JText::_('PAY_NOW') . '</a></p>';
That will remove the pay now link from the emails.

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7 years 10 months ago #259183

1.I applied your fix as a temporary measure. Is there any way to c fix this issue where it doesnt require a user to login? If so can you direct me where to apply that fix.

2.Also there is a lot of text in the editor that leads the customer to believe they have created a order and paid for the item. I often get emails and calls because they dont understand the order was only "created" but not "completed" I would like to change some of the text in the email title and email body to say "items left in cart" rather than "order Created" to eliminate this confusion. Can you direct me where to do so?

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7 years 10 months ago #259189

Hi,

1. It should be fix for HikaShop 3.0 and I'm afraid that we can't provide you the patch like that, it contains too much modifications on several files.

2. You can customize your email by changing some translations or by editing directly the email content.
In the email content (the "html" one), you will see some "tags" for the usage of translations (TXT:...) by overriding these translations you will change the email content.
www.hikashop.com/download/languages.html#modify

Because the email is the "order creation notification" if you modify his content it will not affect the other email sent when the order status is changing. But it could require some PHP/Development skills depending the kind of customization you want to do in the email.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.
The following user(s) said Thank You: target4fun

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