There is only one payment method and its not auto selecting

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7 years 10 months ago #259449

-- HikaShop version -- : 2.6.4

I have only one payment method enabled and published, order - 1, auto submit - yes. And its still not selecting this payment method. What to check next?

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7 years 10 months ago #259450

Hi,

Can you provide a screenshot of the settings of your payment method, of the checkout tab of the HikaShop configuration and provide a link of the shop to look at the result on the checkout ?

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7 years 10 months ago #259589

sure, url is dnr.lt

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Last edit: 7 years 10 months ago by arnask.

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7 years 10 months ago #259593

Hello,

There is something strange, because I go to your website, and process to a checkout test, and from my side the payment method is pre-selected, see by yourself :



Can you process some test yourself, or maybe give more information in order to be be able to reproduce the issue on our side, and understand what's going on.
Awaiting news from you.

Regards

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Last edit: 7 years 10 months ago by Philip.

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7 years 10 months ago #259697

that is really strange, i used two computers in different locations, i still cant get payment method to autoselect

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7 years 10 months ago #259698

I've done a test myself and like Philip I'm not able to reproduce the problem.
Could it be linked to your user account ? Or the browser you're using ?

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7 years 10 months ago #259768

i've tried on different browsers, even mobile. Nothing.

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7 years 10 months ago #259775

Hello,

or maybe give more information in order to be be able to reproduce the issue on our side

Please provide your step by step instruction to reproduce the issue, I mean we must understand how you process your own tests.

Awaiting news from you.

Regards

Last edit: 7 years 10 months ago by Philip.

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7 years 10 months ago #259822

www.dnr.lt/images/pay_meth.mp4

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7 years 10 months ago #259827

Hi,

In order to help and that topic author is from same country I have done test checkout too. At first when I came up selected payment method in checkout status view wasn't showing. Then I have registered and selected payment method has showed up. Couldn't it be that there is issue with checkout status view?

Thanks

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7 years 10 months ago #259826

Ok, so the problem is before or after you login, but not after you register (which is what we looked at on our end).
I don't see why you would get that.
Do you have the issue if you use another payment method like check or collect on delivery ?
Updating to HikaShop 3 with the new checkout system will also probably help but since it's a brand new checkout system, you might get some issues with it when you update so be careful if you want to try that and test the update first on a copy of the website.

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7 years 10 months ago #259895

before hikashop3 installation, is there something i can do?

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7 years 10 months ago #259909

Hello,

Yes try to process some new tests like Nicolas said :

"Do you have the issue if you use another payment method like check or collect on delivery ?"


If with these others payments methods your issue disappear that will able us to better understand root issue.
Awaiting news from you.

Regards

Last edit: 7 years 10 months ago by Philip.

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7 years 10 months ago #260098

no difference which method i enable, still it it not selecting. i've tired Collect on delivery method, but nothing.

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7 years 10 months ago #260101

Hi,

What do you mean by nothing ? Do you mean that it worked ? Or that it didn't ?
What if you delete your payment method and recreate a new one ? Maybe that will help ?

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7 years 10 months ago #260246

No matter which method i use, it still not selecting. i tried to delete and create new one. Also create different. It is still not selecting.

Last edit: 7 years 10 months ago by arnask.

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7 years 10 months ago #260271

Hi,

Then I'm out of ideas.
Could you provide a FTP and backend access so that we could have closer look at the issue ?
You can provide that along with a link to this thread via our contact form:
www.hikashop.com/support/contact-us.html

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