Checkout won't complete and terms and conditions pop up problem

  • Posts: 8
  • Thank you received: 0
7 years 10 months ago #260089

I am encountering two checkout problems
1. a problem with the finish button where the button fails and redirects to an error page or looses the connection to the server
2. the terms and conditions pop up does not pop up

Currently 3.0 but also had this problem with HikaShop Starter 2.6.3
Shipping and Payment modules are set up.
Login is set to yes from the configuration.

When completing the order and pressing “finish” the page redirects to a 500 error page.
I tested this with the default joomla template as well and it also fails.
I had not made any changes to the checkout workflow that preinstalled with hikashop, but subsequently did change the workflow to the following:

1. Login
2. address
3. shipping payment coupon terms&conditions
4. cart status fields

I switched the popups mode to all the popup modes and switched image popup to shadowbox external.

hikashop user profile to hikashop set to on also joomla registration to hikashop registration

The order is created in the hikashop backend.


In the log file i see the following error:


mod_fcgid: read data timeout in 240 seconds, referer: .../shop/checkout/task-show/cid-4
Premature end of script headers: php, referer: .../shop/checkout/task-show/cid-4
File does not exist: .../shop

The site is goo.gl/0vIhP0 (but it is down for maintenance to the public.)

An additional problem- css i have set up a joomla menu on the right side. I am having trouble displaying it on the right side for the product display and for step 3 of the checkout process.

Thanks!

Please Log in or Create an account to join the conversation.

  • Posts: 82868
  • Thank you received: 13377
  • MODERATOR
7 years 10 months ago #260104

Hi,

Regarding the popup issue, could you keep the "vex" popup mode and provide a test user account so that we can have a look at the issue ?

Regarding the 500 error, if you turn on the error reporting and debug mode of the Joomla configuration and try again, do you get a better error message on the page ?
Did you try switching the "checkout legacy" setting of the HikaShop configuration ?

Regarding the right side menu, we'll also need to look at the issue on the pages in order to be able to say anything useful.

Please Log in or Create an account to join the conversation.

  • Posts: 8
  • Thank you received: 0
7 years 10 months ago #260222

THank you for your help.
I pmed you access to the site.
I changed it to vex. I did not get any error messages from the joomla debug for the checkout just on other pages.
I tried both with legacy settings and without. currently set to no legacy settings.

Thanks!

Please Log in or Create an account to join the conversation.

  • Posts: 4748
  • Thank you received: 644
  • MODERATOR
7 years 10 months ago #260223

Hello,

You have to provide credentials by using our Contact us form, in order to allow the all HikaShop Team to help you.
Use this topic title to fill your message subject in order to keep the link between message and your issue.

Awaiting news from you, notify us that you sent your message in this topic please.

Regards

Last edit: 7 years 10 months ago by Philip.

Please Log in or Create an account to join the conversation.

  • Posts: 8
  • Thank you received: 0
7 years 10 months ago #260341

Ok. thanks i just did.

Please Log in or Create an account to join the conversation.

  • Posts: 82868
  • Thank you received: 13377
  • MODERATOR
7 years 10 months ago #260343

Hi,

Thanks. For the popup I think we've fixed the problem. The checkout not ompleting might be fixed as well.
Download again the install package on our website and install it on yours again.
That will add the patches we've made for that.
Then, try again and let us know if you still have issues and if you get more error messages, or anything.

Please Log in or Create an account to join the conversation.

  • Posts: 8
  • Thank you received: 0
7 years 10 months ago #260452

Hi Nicolas,

Thanks for your help. I installed the component again, cleared caches and tried again. Still no terms pop up and still getting stuck on the finish button resulting in a 500 error.

Thanks,

Please Log in or Create an account to join the conversation.

  • Posts: 82868
  • Thank you received: 13377
  • MODERATOR
7 years 10 months ago #260457

Hi,

I tested on your website but I do get the popup with the terms and conditions on your checkout: monosnap.com/file/CDf3keSj1eZ4zRMUpfy3febit4HtPj
You just have to enter the text for it.

Regarding the 500 error, I see this happens a long time after the button is clicked, like 4 minutes after that.
Do you get the order created in the backend orders listing ?
If yes, it could be linked to the email sending process which cannot establish the connection to the email server.
Otherwise, I believe it's linked to another extension, probably a plugin of the group "hikashop" or "system".
So try disabling them one by one via the Joomla plugins manager and try each time to see if you get the checkout to finish properly.
That way, you can identify the plugin causing the issue.

Please Log in or Create an account to join the conversation.

  • Posts: 8
  • Thank you received: 0
7 years 9 months ago #261557

Just to follow up on this-
I was getting orders in the backend and it was relate to email setup problem. The popup works and the checkout now finishes.

I am still having a problem with the the formatting of step 3 of the checkout process. the sidebar menu (with a regular joomla module) moves below the form, just for that step. I am missing any formatting differences in the css for that step. This problem also occurs for the product pages. Any insight would greatly be appreciated.

Thanks

Please Log in or Create an account to join the conversation.

  • Posts: 9
  • Thank you received: 1
7 years 9 months ago #261566

if step 3 is complited terms and conditions, then try add tag </div> in block: checkout / show_block_terms.php. He probably missed?

Attachments:
The following user(s) said Thank You: mei

Please Log in or Create an account to join the conversation.

  • Posts: 82868
  • Thank you received: 13377
  • MODERATOR
7 years 9 months ago #261563

Hi,

This would indicate a missing </div> at the end of one of the view files.
It could be by default in HikaShop, but then everyone else would have the same problem, or it could be caused by a view override.
Try renaming the folder templates/YOUR_TEMPLATE/html/com_hikashop to something else in order to use the default view files of HikaShop. If you don't have the problem, then you need to investigate the view files in that folder in order to understand which one has a missing </div> tag. I would guess the product/show_default.php or another one from the product folder and one from the checkout folder.

The following user(s) said Thank You: mei

Please Log in or Create an account to join the conversation.

  • Posts: 8
  • Thank you received: 0
7 years 9 months ago #262544

I had only set up a product view and i removed that. That solved the problem with the sidebar. It didn't solve the checkout problem (and i hadnt added a layout for that).Bvltl was correct that a div was missing in the show_block_terms.php view. i added it and created a copy in my template.

In addition, i added css to auto resize the image, since the image was not resizing automatically despite the responsive template.

Thanks for your help!

Please Log in or Create an account to join the conversation.

  • Posts: 26158
  • Thank you received: 4028
  • MODERATOR
7 years 9 months ago #262578

Bvltl was correct that a div was missing in the show_block_terms.php view


Hi and thanks for the report !
We will fix that in our side too.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

Please Log in or Create an account to join the conversation.

Time to create page: 0.085 seconds
Powered by Kunena Forum