Cart Emty

When adding to cart the a message "The cart is emty" is displayd.

The hosting provider checked the PHP settings, and database settings and all seems to be in perfect working order

No errors are displayed

After a product is added to the cart setting was tested with all options with Use AJAX when possible
for add to cart buttons option on and off.

We are using Hikashop Business 2.6.4

Any suggestions to how we can solve this problem?

Hello,

Four possibilities:

Disable the cache in Joomla configuration. Site -> global configuration -> system -> "Cache settings". If enabled, please disable the joomla cache plugin.
Check your template' options for a potential cache option and deactivate it.
Some hosting companies use caching proxies like Varnish or CDNs which can potentially be configured to cache your pages. So please contact your hosting company to see with them if they do for your website/server and if it can be deactivated.

Thank you.