[SOLVED] Wrong default choice in dropdown address fields in checkout

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7 years 9 months ago #261985

-- HikaShop version -- : 3.0.0
-- Joomla version -- : 3.6.5
-- PHP version -- : 7.014

Hi,

When you put products in your cart and then go to checkout and login Hikshop shows you the invoice and shipping addresses.

Expected result: Hikashop would show the actual shipping and invoice addresses (if they are present in the user's account)



Actual result: The address and shipping addresses are not shown. Both dropdown fields have "New" set as default value instead of showing the addresses. When you press next and then return to the previous page it does show the addresses.



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Last edit: 7 years 9 months ago by jvstratum. Reason: Solved

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7 years 9 months ago #261992

Hi,

Could you provide a screenshot of the settings under the Checkout tab of your HikaShop configuration ?

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7 years 9 months ago #262043

I noticed two more things.

1) In the drop down it shows an additional choice labeled "-,()". Once to click "Continue Shopping" and then come back to the checkout the addresses are shown as expected and this strange option is not visible in the dropdown anymore.

2) What happened to the ceckbox "Use same address as invoice address"? It's not there anymore.

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7 years 9 months ago #262133

Hello,

Please provide an Url link to better understand your issue, because on our side we can't reproduce your issue.
And in Advanced tab, add some configuration page screenshot, in order to see all your configuration part.

Note : You can use our Contact us form if needed to provide it, just think to use this topic subject in the message subject.
Awaiting news from you.

Regards

Last edit: 7 years 9 months ago by Philip.

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7 years 9 months ago #262139

Hi,

I've just send you the login credentials via your contact page.

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7 years 9 months ago #262241

Hi,

Nicolas submitted several modifications to improve of the "checkout / address" system.
Can you please re-download HikaShop 3.0 ?

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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7 years 9 months ago #262252

I just downloaded and installed the latest build, but nothing changed. The problem is still the same.

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7 years 9 months ago #262254

Hi,

I'm sorry but I don't see the problem on your website.
I've tried these instructions that you provided:

- go to the frontend
- add products to your cart
- go to checkout and login with the user account provided

And here is what I get:
monosnap.com/file/fzQM9iDgMrs4gcUlpq0HOEbrY7wHhb

I see no text "-,()" in the dropdown (probably due to an empty address of the user you're using), and the default address selected is the address of the user.
Also, regarding the "same address" checkbox, that option is not supported by the new checkout for now.
We're poundering on whether to keep it and implement it in the new checkout or deprecate it since it basically only adds more clicks for the customer who wants to have different shipping/billing addresses, without any benefit we can see.

Last edit: 7 years 9 months ago by nicolas.

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7 years 9 months ago #262346

This afternoon I was logged in because I was working on the site. That could explain that you could not repreduce the problem.

I have logged out. Could you be so kind to try again?

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7 years 9 months ago #262404

Hello,

I'm sorry but I just processed some tests, and I see that things than Nicolas, I mean without the issue...
If on your side the issue remains, there something more that leads to this.
Awaiting news from you.

Regards

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7 years 9 months ago #262406

I have done some further testing. The same issue occurs when you create a new user account on checkout. Furthermore, when the dropdown shows new address as default (instead of showing the actual address) and you switch to the registered address in the dropdown, a set of fields to add an address is shown. When you cancel that the checkout actuallt is showing you the registered address again.

Basicly, the first time Hikashop shows you the address screen things go wrong. As soon as the page reloads (while you are still logged in) either after cancelling the add address or by continue shopping and then returning to the checkout the addresses ar shown as expected.

I have sent you a mail via WeTransfer with two screenrecordings that show you what is happening.

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7 years 9 months ago #262407

Just found out:

On checkout/login type user and pwd... and...

... press login button and everything works fine

OR

... press ENTER or click next and you will see the problems

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7 years 9 months ago #262413

Hi,

Ah, yes. We were finally able to reproduce the problem thanks to that piece of information.
We've added a patch on our end in order to fix that.
Download again the install package on our website and install it on yours and that will add the patch.

The following user(s) said Thank You: jvstratum

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7 years 9 months ago #262540

Thank you, that solved it!

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