On checkout can not go from address to shipping step, if currency changed

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7 years 8 months ago #265316

Helloo, please help me. On HikaShop Business 3.0.1 [1703172022] I have a problem with checkout, if currency switched from default EUR to USD. After I press next step, from address page step, nothing heppend, log file empty (log level maximum, debug mode), server log also empty. If I switch to the default cureency, all ok. ANd it heppend only on step from address to shipping. Shipping methods has no currency restrictions. I think it is a 3.0.1 BUG, but I am not surre.

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7 years 8 months ago #265334

Hi,

We don't know of such bug and can't reproduce.
Are you sure that it doesn't come from something else ? Like for example your payment method only working with one currency and not the other ?
First, try switching to the default template of Joomla just to make sure that you see all the error messages on the checkout.
Then try again and see if you get any information on that.
If not, then please provide a screenshot of the settings under the "checkout" tab of the HikaShop configuration, of your shipping methods listing in the backend, a link to a product page and the necessary instructions to reproduce the problem.

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7 years 8 months ago #265338

Thank you for your response. I already try default hikashop templatr, alredy try another joomla template, same result. No any zone (shippin or tax) use Default currency. I atached screenshot from checkout setting. To reproduce problem, please go to fidelecollagen.com/en/buy/fidele-month-treatment.html , switch from EUR to USD, press BUY product, login, enter adress, press NEXT, and you see, nothing happend, can not pass to the next step. If you change currency back to EUR, you can pass.

Attachments:
Last edit: 7 years 8 months ago by marsx3.

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7 years 8 months ago #265343

Hi,

What if you switch the shipping and payment views in your checkout workflow ? Are you still stopped when clicking on next on the address view ?
To me it sounds that the problem is not with the shipping view but with the address selection.

And you didn't had any error message with the default template when you tried ?

I guess we'll need a backend access in order to check your settings in order to understand what's going on.
You can send that along with a link to this thread via our contact form:
www.hikashop.com/support/contact-us.html

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7 years 8 months ago #265350

I try what your sugested, same result, also a try to combine address and shipping, result same.
Also I already try:
1. Disable cache
2. Disable SEF
3. Disable Gzip
4. Disable language redirects.
5. Disable all simulationosly.
No, errors I can see with error show level Maximum or Development no errors, on server also no errors. PHP ini was error_reporting = E_ALL, show errors On.
Yes, I also think the problem is in the address step. I send to you access to joomla admin

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7 years 8 months ago #265359

Hi,

We got the access thanks.
However, I tried again the reproduce the issue now that we can check the settings, but I don't see the problem anymore.
I've tried both while being logged in with the account you provided and as a guest and I was able to go to the end of the checkout and was redirected to PayPal.
So I don't know what you did but it seems you found the solution as it's working fine now as far as I can see.

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7 years 8 months ago #265361

Sorry, but no, it still does not work, did you change currency to USD during chekout? I see yor test orer, in iot i see EUR, problme persist, only if change curency to USD.

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7 years 8 months ago #265388

Hello,

I just proceed some tests, and as Nicolas told you I was unable to reproduce your issue on your website.
It remains I think 2 possibilities :
- You proceed test with an account different from which you provide (with restrictions ? Or else...) ?
- Maybe it's link to your navigator ?

To go forward on this, can you :
- Retry your test with the user references you provide to us
- Tell us which navigator do you use ? AND try to test with other navigators ?

Awaiting news from you.

Regards

Last edit: 7 years 8 months ago by Philip.

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7 years 8 months ago #265392

Hello, thank you for you time. Details:

1. I use Safari 10.0.3, I try with latest, Chrome, Firefox on OS X, also i try with latest Chrome on Windows. In all cases result same.
2. I try with new registered user two times, result same.
3. With you account i did not try, becouse i forgot your password ; )

I make video, it shows problems with USD switching. May be it helps to understand fidelecollagen.com/images/hikashop.mov

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7 years 8 months ago #265397

Hi,

You can change the password of the user account via the joomla user manager so don't worry.


Could you try adding the code:
$cart->cart_currency_id = $currency_id;

after the code:
if(!in_array($currency_id, $currencyClass->publishedCurrencies()))
$currency_id = $main_currency;
in the file administrator/components/com_hikashop/classes/cart.php ?
That should help.
If you still have the problem after that, we'll have to debug the problem directly with a FTP access as we're not able to reproduce on our end, only on your website and only after registering a new account.

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7 years 8 months ago #265450

Sorry guys, but it also does not help. I leave your aditional code in cart.php, but comment it out, becouse it does not help. I send to you FTP access via contact form.

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7 years 8 months ago #265504

Hello,

Where did you leave the patch commented ?
pasteboard.co/M3Ssp7rFm.png

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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7 years 8 months ago #265507

Sorry, I did not told you. I remove patch, becouse it does not help. You can place it back and make sure it does not help.

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7 years 8 months ago #265525

Hi,

Thanks for the access. We were able to find the issue and applied a patch. It's working fine now as far as I could test and the patch has been included on our end too.

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7 years 8 months ago #265560

Thank you guys, now it works! But:
1. If I make an Hikashop upgrade in the future (next build) did this patch will be included?
2. One issue, if I change cureence on address step, i must press NEXT button twice. Can it also be corrected?

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7 years 8 months ago #265572

Hello,

Thanks for your return, for your 2 points :
- Yes the patch will be keep for future release
- Unfortunately, from our side (test with several navigator) we don't have to click twice (after change curency) on next button.

Regards

Last edit: 7 years 8 months ago by Philip.

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