Checkout not working at all

Start
Prev
1
Next
End

iamalive
Topic Author
Offline

Posts: 81
Thank you received: 2

7 years 8 months ago #265346

-- url of the page with the problem -- : tibet-house.ch/
-- HikaShop version -- : 2.6.4
-- Joomla version -- : 3.6.5
-- PHP version -- : 7.0
-- Browser(s) name and version -- : Chrome latest
-- Error-message(debug-mod must be tuned on) -- : None

Hi
I have the checkout set for guest payment with address.
When going to the checkout the form appears, but does not include the terms and conditions checkbox.
When the form is completed and the continue button at the end of the form is clicked, nothing happens - does not go to the next stage.

I'm completely stuck.

Regards
David

Please Log in or Create an account to join the conversation.

nicolas
Away

Posts: 82868
Thank you received: 13377
MODERATOR

7 years 8 months ago #265360

Hi,

I suppose that you're talking about that step of the checkout: monosnap.com/file/gl9NjSZcqCUSvajqBVTlyW2u1PZ5KW
It's normal that it doesn't let you continue.
You have the "shipping" view on that step of your checkout. This means that you require the customer to select a shipping method on that page.
But as you can see, there are no shipping methods to select as HikaShop couldn't find any. So it doesn't let you continue.
HikaShop actually displays an error message there, but you don't see it as your template is not displaying messages:
www.hikashop.com/support/documentation/6...tibility-issues.html
So that means that you'll have to configure shipping methods so that they can be selected there (at least one), or remove the "shipping" view from your checkout workflow" if you don't want any shipping fee.

The following user(s) said Thank You: iamalive

Please Log in or Create an account to join the conversation.