Paypal configuration

  • Posts: 51
  • Thank you received: 1
7 years 8 months ago #265866

I am struggling setting up Paypal and Paypal Express. Whilst the plugin has been enabled and configured the checkout keeps taking the user to the login page rather than going straight though to Paypal.. iny ideas of what we have done wrong.

Kitt
Attachments:

Please Log in or Create an account to join the conversation.

  • Posts: 12953
  • Thank you received: 1778
7 years 7 months ago #265869

Hello,

I think we already made a fix for that issue, so can you firstly download the last version of Hikashop through our website and test it again ?

If that doesn't help, please provide a link to the shop and a screenshot of the settings of your payment method (you can remove the sensitive data from the screenshots) so that we can see how you configured it.

Last edit: 7 years 8 months ago by nicolas.

Please Log in or Create an account to join the conversation.

  • Posts: 51
  • Thank you received: 1
7 years 7 months ago #265930

Dear Support,

I still have the problem with the installation. Can i please EMail you guys our login information for you to look at the installation. We updated the installation. The checkout is still going to the login page when using Paypal PRO or Express. I am sure that it is a config issue, but we dont know where. Please help.

Kitt
Attachments:

Please Log in or Create an account to join the conversation.

  • Posts: 4748
  • Thank you received: 644
  • MODERATOR
7 years 7 months ago #265962

Hello,

Yes, use our Contact us form to provide this references, don't forget if required frontend user access.
Note : Add in your message an Url link to this message and notify us on this topic.

Regards,

Last edit: 7 years 7 months ago by Philip.

Please Log in or Create an account to join the conversation.

  • Posts: 51
  • Thank you received: 1
7 years 7 months ago #265981

Details sent as requested through contact us form.

Kitt

Please Log in or Create an account to join the conversation.

  • Posts: 26158
  • Thank you received: 4028
  • MODERATOR
7 years 7 months ago #265983

Hello,

I'm sorry but I don't have any credential attach to your ticket.
Did you right send the credentials via the "contact us" form with a link to that forum thread ?

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

Please Log in or Create an account to join the conversation.

  • Posts: 51
  • Thank you received: 1
7 years 7 months ago #266037

Yes they were sent. please email me at

This message contains confidential information
and ill send them again. PLEASE we need your support and my client is getting angry. I have anoth 5 shops to develop with the HIKA plugin and we need to know it will work. PELASE

Kitt
Last edit: 7 years 7 months ago by Philip.

Please Log in or Create an account to join the conversation.

  • Posts: 51
  • Thank you received: 1
7 years 7 months ago #266075

Dear Hika,

Details for the Honeysuckleyard.com shop now sent 3 times. Do you have what you need. Can you please let me know as soon as possible Thanks.

Kitt

Please Log in or Create an account to join the conversation.

  • Posts: 4748
  • Thank you received: 644
  • MODERATOR
7 years 7 months ago #266064

Hello,

I just had a look on your website, in order to understand your issue with your payment plugin, there is several points but the most important is that, you use a currency (EGP) that didn't works with Paypal & Paypal express.

So, I can just advice you to use payment plugin that can support your currency.
Please note that we have a documentation , and more specific for check payment plugin issue this FAQ .

When you configure your HikaShop, you have the Help button to access a specific page configuration documentation.



Regards

Attachments:
Last edit: 7 years 7 months ago by Philip.

Please Log in or Create an account to join the conversation.

  • Posts: 51
  • Thank you received: 1
7 years 7 months ago #266127

We are double checking the Paypal information and ensuring that the UK currency is the default currency. Even with the connection error message of:

Message
Connection failure - error code : 10002 , error message : Security header is not valid
Please login first

Why is it asking the system to Login.? sorry i dont understand what you guys are saying? Please help. This is a user issue not a backend issue. We can get more information form Paypal, but WHY login.?

Kitt

Please Log in or Create an account to join the conversation.

  • Posts: 82868
  • Thank you received: 13377
  • MODERATOR
7 years 7 months ago #266133

Hi,

That error from PayPal indicates that the credentials that you entered in the PayPal Express Checkout payment method are wrong:
stackoverflow.com/questions/23358683/pay...-header-is-not-valid
You need to check with the support of PayPal because there is some mistake in the way you setup the payment method.

Please Log in or Create an account to join the conversation.

  • Posts: 51
  • Thank you received: 1
7 years 7 months ago #266138

We appreciate your feedback and patience. I have lodged a ticket with paypal to find out whats wrong with the API credentials we have crated. Well get back to you afterwards.

Kitt

Please Log in or Create an account to join the conversation.

Time to create page: 0.091 seconds
Powered by Kunena Forum