post code changed?..

  • Posts: 40
  • Thank you received: 1
  • Hikashop Business
7 years 7 months ago #266207

-- HikaShop version -- : HikaShop Business 2.6.4
-- Joomla version -- : 3.6.5
-- PHP version -- : 5.6

Hello there!

One of my customers from Canada tells he cant place an order.
His adress is:

This message contains confidential information

When he saves this adress, he gets a message:
Service is not allowed.
The destination state/province code has been changed.

I checked, the adress is correct.

1) Why does it happen? Will it be fixed if I install upgrade to Hikashop 3? (I'll do it soon anyway. Don't have free time this month...)
2) Actually, this adress can be saved, and customer can proceed to payment page and complete the checkout. So, is it a real error or some kind of a warning?

Thank you!

Please Log in or Create an account to join the conversation.

  • Posts: 12953
  • Thank you received: 1778
7 years 7 months ago #266245

Hello,

When I test it on my end with the last Hikashop version and it seems to be working fine, so you should probably test it with the last version of Hikashop.

Also that error message is actually returned from the Canada Post platform so checking your Canada Post configuration might be a good thing to do.

The following user(s) said Thank You: rndm

Please Log in or Create an account to join the conversation.

  • Posts: 40
  • Thank you received: 1
  • Hikashop Business
7 years 7 months ago #266284

I'll try to update. Thank you!

Please Log in or Create an account to join the conversation.

Time to create page: 0.066 seconds
Powered by Kunena Forum