New "Add to Cart" button doesn't function

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  • Hikashop Business
7 years 6 months ago #270379

-- url of the page with the problem -- : www.anches.com/fr/anches-roseaux-accesso...-de-montage-etudiant
-- HikaShop version -- : 3.1.0
-- Joomla version -- : 3.7.2
-- PHP version -- : 7.0.15
-- Browser(s) name and version -- : Safari 10.1
-- Error-message(debug-mod must be tuned on) -- : none

I can't use the new "add to cart" setting.
When new "add to cart" is ON, nothing happens when i try to add to cart a product.

When OFF, in legacy add to cart : everything fine.

Before updating to Hikashop 3.1.0, with 3.0.1, I got 404 errors when clicking on a new "add to cart" button.

Now with Hikashop 3.1.0, no 404, but no action on "add to cart".
But new "Choose options" button is okay and works fine.

Can you help me ?

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7 years 5 months ago #270383

Hi,

We would need to be able to look at the page with the problem to be able to understand the situation.
Could you make a copy of the website and turn on the option there so that we could see the problem without impacting the live website ?

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  • Hikashop Business
7 years 5 months ago #270435

Salut Nicolas,

Thanks for your quick reply.

I've set a copy of the website
Part of the message is hidden for the guests. Please log in or register to see it.
and turned on the option "new cart system".

You can access to the page
Part of the message is hidden for the guests. Please log in or register to see it.
or any other product page, you'll notice that the "choose options" button is ok, but the "add to cart" button does not add anything to cart...


Part of the message is hidden for the guests. Please log in or register to see it.

Last edit: 7 years 5 months ago by Thierry H..

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7 years 5 months ago #270439

Hi there!
I am having the same issue on a new site I am trying to set up. Add to cart will not work - have tried both mini and full carts, nor will the 'show select' option change on the listing to the dropdown. My site is not live.

This message contains confidential information


I'm posting here as I hope the solution will be the same.
Thanks

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  • MODERATOR
7 years 5 months ago #270441

Hello,

@Thierry H.

We would need to be able to look at the page with the problem to be able to understand the situation.

I'm afraid that the main point is still pending.
We do not have access to your website with the new cart system activated.

@GB11
Please open a new thread ; your issue is not the same.

Regards,


Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.
The following user(s) said Thank You: GB11

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  • Posts: 70
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  • Hikashop Business
7 years 5 months ago #270450

Hi Jerome,

Nicolas asked me in his answer :

Could you make a copy of the website and turn on the option there so that we could see the problem without impacting the live website ?


I made it and gave the url of this copy (live) and an admin account in my last message with the [hide tag of the forum...
Don't you see these hidden informations in my post ??

Should I use the confidential tag ?

This message contains confidential information

Last edit: 7 years 5 months ago by Thierry H..

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7 years 5 months ago #270455
The following user(s) said Thank You: Thierry H.

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