No email confirmation when changing order status

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7 years 4 months ago #273136

-- HikaShop version -- : 3.1.1
-- Joomla version -- : 3.7.2
-- PHP version -- : 7.0.19
-- Browser(s) name and version -- : firefox 53

Hi.
I have a problem with email confirmation. When an order is created, the customer receives an email notification, but when the order status changes, for example on canceled or confirmed, customer does not receive an email or invoice. Where and how I have to change the settings to work properly.

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7 years 4 months ago #273138

Hello,

It depends on the context.
How the order is modified exactly ?
It is a manual operation, if so, where are you doing it ? Is is via a plugin, if so, which plugin is it and what is its configuration ?

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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