Electronic product

  • Posts: 18
  • Thank you received: 0
7 years 4 months ago #273642

I have an ebook on my site and when I go through the checkout process the system is asking for an address, city, state, etc. How do I disable the address.

Attachments:

Please Log in or Create an account to join the conversation.

  • Posts: 82868
  • Thank you received: 13376
  • MODERATOR
7 years 4 months ago #273647

Hi,

If you don't want to ask the address of the customers, you can remove the "address" view from the "checkout workflow" setting of the HikaShop configuration.

Please Log in or Create an account to join the conversation.

  • Posts: 18
  • Thank you received: 0
7 years 4 months ago #273741

If I remove the address won't that affect the products I have that require shipping? I need a address for them.

Thank you

Please Log in or Create an account to join the conversation.

  • Posts: 26158
  • Thank you received: 4028
  • MODERATOR
7 years 4 months ago #273752

Hello,

Yes, it will created bad side effects like disabling the shipping.
But, I'm afraid that we are not following you.
Your original message was :

How do I disable the address.


Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

Please Log in or Create an account to join the conversation.

  • Posts: 18
  • Thank you received: 0
7 years 4 months ago #273827

I have both electronic products and physical products on my website. When I tested the checkout process for the electronic product I was asked to put in a billing address, but the shopper will not be billed because the product is FREE. How do I fix it so that they are not asked for a billing address. Also people who order physical products need to be able to put in a billing address. If I remove the address from the checkout workflow then people who order the physical products will not be able to put in a billing address.

Please Log in or Create an account to join the conversation.

  • Posts: 26158
  • Thank you received: 4028
  • MODERATOR
7 years 4 months ago #273847

Hello,

Products with a weight are product with shipping required.
When the shipping is required, the shipping address is asked.
And legally in most countries, you must have a billing address for every order.

Afterwards, it is possible in HikaShop 3 to dynamically change the checkout workflow via a plugin.
So with some development, you could remove the "address" block from the workflow when the order total is free.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

Please Log in or Create an account to join the conversation.

  • Posts: 18
  • Thank you received: 0
7 years 4 months ago #273944

I have no shipping weight for the free product. Is there any documentation that I can look at to remove the address block.

Thanks again

Please Log in or Create an account to join the conversation.

  • Posts: 82868
  • Thank you received: 13376
  • MODERATOR
7 years 4 months ago #273960

Hi,

As Jerome said, there is no option to remove the address block when the product is free or has a shipping weight of 0.
There is only an option to remove completely the address block all the time.
And if you leave it, then the most you can do is to remove the shipping address area of the block when the weight of the product is zero.
If you want to skip the address block when the weight of the product is 0, then it would require some development.

Please Log in or Create an account to join the conversation.

  • Posts: 18
  • Thank you received: 0
7 years 4 months ago #274010

Thank you.

Please Log in or Create an account to join the conversation.

Time to create page: 0.077 seconds
Powered by Kunena Forum